- GIFT VOUCHERS You choose the amount. They choose the gift. Everyone’s happy.
- HERE TO HELP 24/7 Phone, email… go on, get in touch.
- RETURNS Not 100%? Ordered multiple sizes? No problem, returns are quick and easy.
FREE Standard Shipping on orders with $30
|US Shipping||Cost||Delivery Time|
|Standard||$10.00||4-8 business days (Excluding Alaska & Hawaii – This may take a little longer)|
|Express||$15.00||2 business days Monday-Thursday for orders placed before 12pm EST (Excluding Alaska & Hawaii – This may take a little longer)|
US EXPRESS SHIPPING EXCLUSIONS*We are unable to guarantee 2-day delivery to the following areas of the US:
- APOs/PO Boxes
- Other remote areas
WE SHIP GLOBALLY.
For local delivery options please select your country at the top left of this page.
- New Zealand
- Rest of Europe
- Rest of World
CAN I HAVE MY ORDER DELIVERED TO MY WORKPLACE OR OTHER ADDRESS?
Yes, simply enter different billing and shipping addresses during the checkout process.
WHAT HAPPENS IF NO ONE IS HERE TO RECEIVE MY DELIVERY?
Our delivery partner should leave a note to say that they attempted delivery with details of how you can reschedule delivery.
WILL MY ORDER SHIP IN A SINGLE PARCEL?
Most of the time yes, however we may source your items from different stock points. Your order may be sent from our UK Warehouse, which may take a little longer to deliver than advertised. You will not be charged extra for multiple deliveries.
WHICH COUNTRIES DO YOU DELIVER TO?
We ship everywhere!
DO YOU DELIVER TO APO ADDRESSES?
Yes, select APO in the country list when entering the shipping address during checkout. The shipping charge is the same as for the US.
Full price items purchased after 1st November may be returned for a refund until 12th January 2020. Items must be unworn with tickets attached along with proof of purchase. All refunds will be returned to original payment method.
Not entirely happy with your purchase? Just return it in the condition supplied with your order summary for a refund, within 30 days of receipt. If you want to replace or exchange an item you will need to place a new order and return the item you no longer wish to keep for a refund.
Please obtain proof of posting when returning any item/s back to us.
There are 2 quick and easy ways to make a return:
Details included in your package. The returns address is:
Long Tall Sally
3620 Royal South Parkway
Pre-Printed Return Label
For your convenience we have enclosed a return label that you can attach to the outside of your return parcel and drop into the United States Postal Service system; at work, at home or at a post office. $8.00 will be deducted from your refund if you choose to use this label.
Refund ProcessWe endeavour to process your returns as quickly as possible but please allow up to 14 days. You will be emailed when the refund has been completed.
Now that we’re an online company, our customers need to try on clothes to be sure they fit right which is why we offer free delivery over $30. Most of the time – especially with our new fit initiatives – your order will look great, you’ll love it and wear it forever. Other times, we get it, it won’t be right and you’ll return it. Provided something hasn’t been worn, it’s only fair that we promptly refund your money. What isn’t fair is a small minority of customers returning clothes that have been worn. Or ordering vast amounts of clothes and returning vast amounts – more than even the most loyal LTS customer would ever order or return. Please understand this isn’t sustainable activity as it comes at a monetary and environmental cost. So that we can keep costs down and, most importantly, improve the journey of genuine and valued customers, we reserve the right to deactivate your Long Tall Sally account if our returns policy is abused.
Hosiery Returns PolicyFor hygiene purposes and due to the nature of hosiery items, we cannot accept returns once the items have been opened and taken out of their packaging. Hosiery items must be returned in the condition received in an unworn/unused condition. Ladders, snags and rub marks are not defects once the item has been tried on or worn.
Sale Returns PolicySale items purchased online may be returned in the condition supplied, with the tags attached and your order summary or receipt, within 30 days of parcel delivery.
Swimwear Returns PolicyAll swimwear must have the hygiene liner intact and all tags attached in order for your return to be processed.
HOW DO I RETURN AN ITEM?
You can return by mail, or by pre-printed return label. See above for full details.
WHAT IS THE TIME LIMIT FOR RETURNS?
30 days from the date you receive your order.
CAN I REPLACE OR AND EXCHANGE AN ITEM?
Unfortunately, we don’t offer a replacement/exchange facility. Simply return your item(s) for a refund and reorder for a replacement.
CAN I RETURN A FAULTY ITEM?
Yes, absolutely. Please contact Customer Services and one of our agents will be happy to help.
I HAVE LOST MY PACKING SLIP, CAN I STILL RETURN AN ITEM?
Follow the normal returns process but include a note giving your details (name, address, telephone number &am; email address), the original order number (on previous emails to you) and return to us for a refund. If you have none of your order details to hand, please call our Customer Services team for assistance.
CAN I RETURN AN ITEM RECEIVED AS A GIFT?
Yes, a gift item can be returned for a credit note. For a full refund the original purchaser will need to make the return. Please follow our standard returns process.
ARE RETURNS FREE OF CHARGE?
We include a flat rate $8 pre-printed return label in your order, the cost of which will be debited from your returns total.
HOW LONG WILL THE REFUND TAKE TO BE PROCESSED?
Once your return parcel is received, we will process it within five working days, at which point you will receive an automated email confirming the refund. The refund payment will depend on your bank, but typically a further 3-5 working days.
CAN I RETURN SALE ITEMS?
Absolutely. The returns policy for products purchased on the Website for sale, clearance and promotional products is the same as for full price products, but if purchased in Stores then it's 7 days.
GIFT VOUCHER FAQs
DO YOU SELL GIFT VOUCHERS?
Yes, we sell two kinds of Gift Voucher; a physical card sent by mail, or an e-voucher sent by email. Both kinds can be redeemed in store, online or by telephone. You can choose any amount from $10 to $1,000 and add your personal message. Purchase Gift Vouchers here.
HOW DO I USE MY GIFT VOUCHER ONLINE?
Enter your gift voucher code on the Review and Pay section of the checkout. If the order total exceeds the value of your Gift Voucher you will need to make a card or PayPal payment for the balance. Purchases can only be made in the currency the voucher was purchased in.
CAN I USE MY GIFT VOUCHER IN STORE OR ON TELEPHONE ORDERS?
Absolutely. Please give the Gift Voucher number to the assistant when paying for your goods. If the purchase total exceeds the value of your Gift Voucher you will need to make a payment for the balance. Purchases can only be made in the currency the voucher was purchased in.
HOW DO I CREATE A WHISHLIST?
Once you are logged into your account on longtallsally.com you can save your favorites by either clicking the heart icon or the ‘Add to Wishlist’ button. On our Wishlist page you can also send to a friend with a personalized message.
Ordered multiple sizes or not entirely happy with your purchase? No problems! Just return it in the condition supplied with your order summary or receipt, within 30 days of receipt. If you’d like a replacement, please include details with your return. There is no shipping charge for replacement items.
Full instructions on how to return are included with your package.
CAN I SHOP BY SIZE?
Yes, you can shop by multiple filters including Size, Product Type, Brand etc. Simply use the Refine options on the left side of the page.
WHAT DOES LOW STOCK MEAN?
Low stock means that we are down to the last couple of pieces in a specific size, meaning that it will probably be sold out within a day or two.
CAN I ORDER BY TELEPHONE OR POST?
Absolutely. Our Contact Center is open 24 hours a day, 365 days a year, and the team would love to hear from you. The number is 1 877 217 4084.
To order by mail send details of your required products (including size, color, description and code), your details: name, shipping address (and billing address if different), customer number and catalog code. Payment Details: Credit card number, expiry date and security code. Please include a telephone number in case of queries.
Long Tall Sally
3620 Royal South Parkway
CAN I CANCEL MY ORDER?
If you’re quick, yes! You have a window of 30 minutes from placing your order to amend or cancel. When you receive your Order Acknowledgement email please check all details are completely correct. After 30 minutes our system leaps into action reserving stock and pre-advising our logistics partners, so amends after this time are not possible.
WHEN WILL I RECEIVE MY ORDER?
See the Delivery page for details.
HOW CAN I RETURN AN ITEM?
See the Returns page for details.
WILL I BE CHARGED SALES TAX?
According to recent regulations, states can enforce “economic nexus” rules upon an out of state retailer. As such, we are required to charge our customers sales tax on orders shipping to most states, with the exception of: Alaska, Delaware, Minnesota, Montana, New Hampshire, New Jersey, Oregon and Pennsylvania. Clothing/footwear orders under $175 in New York and $125 in Louisiana are not taxable.
WHICH METHODS OF PAYMENT DO YOU ACCEPT?
Cards: Visa, MasterCard and American Express
Online payments: PayPal
WHEN WILL I BE CHARGED?
Your payment card or PayPal account will be charged at the point of dispatch.
PROMOTIONS & DISCOUNTS FAQs
HOW DO I USE MY PROMOTIONAL CODE?
In the Summary section of your Shopping Bag, enter your code in the Promotional Code box just above the subtotal. You can find your code on the back page of your catalog or in our promotional emails.
DO I QUALIFY FOR FREE SHIPPING/FREE RETURNS?
If your order contains over $30 of clothing, your shipping is FREE. We also run Free Shipping and Returns promotions from time to time and will notify you of these in your catalog or emails. We try to strike a balance between regular promotions and simply charging fair prices for great products. To ensure you know about our promtions, sign up for our emails.Remember, you can always get free shipping and returns to your closest store.
WHY DO I RECEIVE DIFFERENT PROMOTIONS TO MY TALL FRIENDS?
We mix things up a little, offering different promotions and communications to our customers to make our products and promotions as relevant as possible.
CAN I COMBINE PROMOTION CODES?
Sorry, but no, you can only use one discount code at a time. They can’t be used in conjunction with any other offer.
STUDENT DISCOUNTSUnlock 10% student discount on full price items only at Long Tall Sally with Student Beans.
Drop us a line at [email protected]
24 hours a day, 7 days a week at 1 877 217 4084, or email us.
Long Tall Sally
3620 Royal South Parkway
BY LIVE CHAT
Ask us a question. We’d love to help. The Live Chat option will show when Contact Center advisors are available.
We know that you care about how the clothes you buy from Long Tall Sally are made. Our commitment is reflected in sourcing our products from a small number of suppliers around the world with whom we have built close working relationships. As a result we have been able to consistently offer our customers quality products that fit tall women. We currently work with manufacturers in the UK, Turkey, India, Sri Lanka, Romania, Macedonia, Bulgaria, China and Vietnam.
All of our suppliers explicitly sign up to the Long Tall Sally Responsible Code of Conduct, taking responsibility for ensuring safe, fair, legal and humane working conditions.
The Long Tall Sally Code of Conduct our suppliers sign up to is:
- • Employment is freely chosen
- • We support the introduction of the Modern Slavery Act and the UK Government’s commitment to eradicate the abuse and exploitation of workers both in this country and overseas
- • Freedom of association and the right to collective bargaining are respected.
- • Working conditions are safe and hygienic.
- • Child labour shall not be used.
- • Wages are paid within legal requirements.
- • Working hours not excessive.
- • No discrimination is practiced.
- • Regular employment is provided.
- • No harsh or inhumane treatment is allowed.
- • Activities comply with applicable environment regulations.
- • Management systems to monitor these principles are put in place.
Feather and down products
We require that our suppliers are committed to ensuring a high standard of animal welfare at all stages throughout the supply chain. We have therefore been assured by our suppliers that the feathers and down used in all Long Tall Sally clothes are sourced as a by-product of the food chain.
In light of information released about the unacceptable treatment of Angora rabbits, we have decided to stop the production of all Angora products. We have been reassured by our suppliers that Angora in our current products is humanely sourced using the combing and shearing methods.
Modern Slavery Statement for Long Tall Sally
Long Tall Sally is a global retailer including the UK.
Long Tall Sally recognises the responsibility it has, along with its suppliers, to operate in an ethical manner. As part of this responsibility, we acknowledge the requirements of the Modern Slavery Act 2015. Therefore, Long Tall Sally is working to ensure that there is sufficient transparency both within the organisation itself, and within its supplier base.
In relation to its suppliers, Long Tall Sally has updated the Service Level Agreements ("SLA") that it has with its major suppliers in order to include a reference requiring compliance with the Modern Slavery Act 2015. The update to the SLA also includes a request that our suppliers comply with the Long Tall Sally Code of Conduct and that they complete and sign up to our compliance in relation to this area. Our supplier appraisal process has been updated to take into account what commitment and actions our suppliers are taking to comply with the Modern Slavery Act 2015.
Long Tall Sally wants its customers to be confident that both Long Tall Sally and its business partners treat their employees fairly, with respect for their human rights.
Long Tall Sally will not work with any organisations that either has or is found to be knowingly involved with either human trafficking or modern slavery.
To download the 2018 signed document please click here