LET US HELP

 

OUR SERVICES
 

 

  • CLICK & COLLECT Order online, collect in store. For free. (You know the drill.)
  • GIFT VOUCHERS You choose the amount. They choose the gift. Everyone’s happy.

  • FREE PERSONAL SHOPPING No pressure, just looks you’ll love. Promise.
  • GIFT BOXES Beautiful boxes presented with love.
  • HERE TO HELP 24/7 Phone, email… go on, get in touch.
  • RETURNS Not 100%? Ordered multiple sizes? No problem, returns are quick and easy. Remember, you can also return in store.
  •  

 

SHIPPING
 

US SHIPPING OPTIONS


Holidays Delivery Last Order Date    
Standard - 14 December 2016    
Express - 21 December 2016    
US Shipping Cost Delivery Time
Standard
   Footwear only orders $14.95 4-8 business days
   Orders including clothing $10.00 4-8 business days
    †FREE Standard Shipping on orders with $30 of Clothing
Express*    
   Footwear only orders $20.00 up to 2 business days - must be placed by 12:00EST
   Orders including clothing $15.00 up to 2 business days - must be placed by 12:00EST
Click & Collect (US Stores) FREE up to 10 business days
     
International Shipping   Delivery Time
Australia   Visit our Australian website
Canada   Visit our Canadian website
Eurozone   Visit our German or Eurozone
France   Visit our France website
New Zealand   Visit our New Zealand website
Rest of Europe   Visit our International website
Rest of World   Visit our International website
UK   Visit our UK website
 

 

US EXPRESS SHIPPING EXCLUSIONS*

We are unable to guarantee 2-day delivery to the following areas of the US:

     

  • Alaska
  • Hawaii
  • APOs/PO Boxes
  • Other remote areas

 

CLICK & COLLECT

Order online, collect in store. Just select your nearest store and we’ll deliver for FREE, ready for collection in up to 10 business days. See maps and opening times for our stores.

 

We’ll email you when your item arrives. Please bring either your order confirmation or proof of ID. Someone else can collect on your behalf but they must have the confirmation email. If you have not collected your order within 10 days, the order will be canceled and refunded.

 

SHIPPING FAQ

CAN I HAVE MY ORDER DELIVERED TO MY WORKPLACE OR OTHER ADDRESS?
Yes, simply enter different billing and shipping addresses during the checkout process.

CAN I HAVE MY ORDER DELIVERED TO ONE OF YOUR STORES?
Yes, you can have your order delivered to any of our stores for FREE, just select the Click & Collect option during the checkout process.

WHAT HAPPENS IF NO ONE IS HERE TO RECEIVE MY DELIVERY?
Our delivery partner should leave a note to say that they attempted delivery with details of how you can reschedule delivery.

WILL MY ORDER SHIP IN A SINGLE PARCEL?
Most of the time yes, however we may source your items from different stock points e.g. stores and warehouses. You will not be charged extra for multiple deliveries.

WHICH COUNTRIES DO YOU DELIVER TO?
We ship everywhere!

DO YOU DELIVER TO APO ADDRESSES?
Yes, select APO in the country list when entering the shipping address during checkout. The shipping charge is the same as for the US.

 

RETURNS
 

Not entirely happy with your purchase? Just return it in the condition supplied with your order summary or receipt, within 30 days of receipt. If you’d like a replacement, please include details with your return. There is no shipping charge for replacement items.

There are three quick and easy ways to make a return:

 

  1. In Store

    Simply visit any of our stores for a quick and easy refund. 

  2.  

  3. By Mail

    Details included in your package. The returns address is:

    Long Tall Sally
    3620 Royal South Parkway
    Atlanta, GA
    Bay 22
    30349
    USA

  4.  

  5. Pre-Printed Return Label

    For your convenience we have enclosed a return label that you can attach to the outside of your return parcel and drop into the United States Postal Service system; at work, at home or at a post office. $8.00 will be deducted from your refund if you choose to use this label.

 

Refund Process

We endeavour to process your returns as quickly as possible but please allow up to 14 days. You will be emailed when the refund has been completed.

 

Sale Returns Policy

We operate a policy of exchange only within 7 days on sale items purchased in store. Sale items purchased online may be returned in the condition supplied, with the tags attached and your order summary or receipt, within 30 days of parcel delivery.

Over Christmas we extend our returns policy as we know many items are being given as gifts and customers may start their shopping early and want more time to exchange or refund if gifts are unsuitable. For 2016, The extended refund period starts on the 1st November 2016 and runs through to the 8 January 2017 inclusive. Our other refund terms and conditions still apply.

 

Swimwear Returns Policy

All swimwear must have the hygiene liner intact and all tags attached in order for your return to be processed.

 

RETURNS FAQ

HOW DO I RETURN AN ITEM?
You can return to one of our stores, by mail, or by pre-printed return label. See above for full details.

WHAT IS THE TIME LIMIT FOR RETURNS?
30 days from the date you receive your order.

CAN I RETURN A FAULTY ITEM?
Yes, absolutely. Please contact Customer Services and one of our agents will be happy to help.

I HAVE LOST MY PACKING SLIP, CAN I STILL RETURN AN ITEM?
Follow the normal returns process but include a note giving your details (name, address, telephone number & email address), the original order number (on previous emails to you) and whether you want a refund or a replacement. If you have none of your order details to hand, please call our Customer Services team for assistance.

CAN I RETURN AN ITEM RECEIVED AS A GIFT?
Yes, a gift item can be returned for exchange or a credit note. For a full refund the original purchaser will need to make the return. Please follow our standard returns process.

ARE RETURNS FREE OF CHARGE?
Returns are free to any store or we include a flat rate $8 pre-printed return label in your order, the cost of which will be debited from your returns total.

HOW LONG WILL THE REFUND TAKE TO BE PROCESSED?
Once your return parcel is received, we will process it within five working days, at which point you will receive an automated email confirming the refund. The refund payment will depend on your bank, but typically a further 3-5 working days.

CAN I RETURN SALE ITEMS?
Absolutely. The returns policy for products purchased on the Website for sale, clearance and promotional products is the same as for full price products, but if purchased in Stores then it's 7 days.

 

GIFT VOUCHERS, GIFT ORDERS & WISHLISTS
 

GIFT VOUCHER FAQs

DO YOU SELL GIFT VOUCHERS?
Yes, we sell two kinds of Gift Voucher; a physical card sent by mail, or an e-voucher sent by email. Both kinds can be redeemed in store, online or by telephone. You can choose any amount from $10 to $1,000 and add your personal message. Purchase Gift Vouchers here.

HOW DO I USE MY GIFT VOUCHER ONLINE?
Enter your gift voucher code on the Review and Pay section of the checkout. If the order total exceeds the value of your Gift Voucher you will need to make a card or PayPal payment for the balance.

DO YOU OFFER GIFT PACKAGING?
Yes. We have chic new boxes in three different sizes to make your gift extra special. Simply place your order in the normal way, either online or by telephone, and on the Shopping Bag page, please select Gift Box option. A small charge applies.

 

WISHLIST FAQs

HOW DO I CREATE A WISHLIST?
Once you are logged into your account on longtallsally.com you can save your favorites by either clicking the heart icon or the ‘Add to Wishlist’ button. On our Wishlist page you can also send to a friend with a personalized message.

 

ORDERING, PAYMENTS & DISCOUNTS
 

ORDER FAQs

Ordered multiple sizes or not entirely happy with your purchase? No problems! Just return it in the condition supplied with your order summary or receipt, within 30 days of receipt. If you’d like a replacement, please include details with your return. There is no shipping charge for replacement items.

Full instructions on how to return are included with your package.

 

CAN I SHOP BY SIZE?
Yes, you can shop by multiple filters including Size, Product Type, Brand etc. Simply use the Refine options on the left side of the page.

WHAT DOES ‘LOW STOCK’ MEAN?
Low stock means that we are down to the last couple of pieces in a specific size, meaning that it will probably be sold out within a day or two.

CAN I ORDER BY TELEPHONE OR POST?
Absolutely. Our Contact Center is open 24 hours a day, 365 days a year, and the team would love to hear from you. The number is 1 877 217 4084.

To order by mail send details of your required products (including size, color, description and code), your details: name, shipping address (and billing address if different), customer number and catalog code. Payment Details: Credit card number, expiry date and security code or a check payable to Long Tall Sally LTD to the address below. Please include a telephone number in case of queries.

Long Tall Sally
3620 Royal South Parkway
Atlanta, GA
Bay 22
30349
USA

CAN I AMEND/CANCEL MY ORDER?
If you’re quick, yes! You have a window of 30 minutes from placing your order to amend or cancel. When you receive your Order Acknowledgement email please check all details are completely correct. After 30 minutes our system leaps into action reserving stock and pre-advising our logistics partners, so amends after this time are not possible.

WHEN WILL I RECEIVE MY ORDER?
See the Delivery page for details.

HOW CAN I RETURN AN ITEM?
See the Returns page for details.

WHEN I BE CHARGED SALES TAX?
We are now TAX FREE in 44 States!

Sales tax will be charged, where appropriate, on orders shipping to Colorado, Georgia, Illinois, Michigan, Minnesota and New Jersey. However, orders shipping to the following 44 states will be completely free of sales tax:

 

Alabama, Alaska, Arizona, Arkansas, California, Connecticut, Delaware, Florida, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming. In Minnesota, tax will only be charged on Accessories.

 

 

PAYMENT FAQs

WHICH METHODS OF PAYMENT DO YOU ACCEPT?
Cards: Visa, MasterCard and American Express
Online payments: PayPal
Checks: for orders placed by mail you can pay by check. We will wait for the check to clear before sending your order.

WHEN WILL I BE CHARGED?
Your payment card or PayPal account will be charged at the point of dispatch.


PROMOTIONS & DISCOUNTS FAQs

HOW DO I USE MY PROMOTIONAL CODE?
In the Summary section of your Shopping Bag, enter your code in the Promotional Code box just above the subtotal. You can find your code on the back page of your catalog or in our promotional emails.

DO I QUALIFY FOR FREE SHIPPING/FREE RETURNS?
If your order contains over $30 of clothing, your shipping is FREE. We also run Free Shipping and Returns promotions from time to time and will notify you of these in your catalog or emails. We try to strike a balance between regular promotions and simply charging fair prices for great products. To ensure you know about our promtions, sign up for our emails.Remember, you can always get free shipping and returns to your closest store.

WHY DO I RECEIVE DIFFERENT PROMOTIONS TO MY TALL FRIENDS?
We mix things up a little, offering different promotions and communications to our customers to make our products and promotions as relevant as possible.

CAN I USE MY PROMOTION CODE IN STORE?
Absolutely. Please print the email, or show it to our store associate on your smartphone, or take along your catalog so we can honor the offer for you. You can also use your promotion code for telephone orders.

CAN I COMBINE PROMOTION CODES?
Sorry, but no, you can only use one discount code at a time. They can’t be used in conjunction with any other offer.

STUDENT DISCOUNTS

Unlock 10% student discount on full price items only at Long Tall Sally with Student Beans.

 

CONTACT US
 

 

Contact us

 

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BY EMAIL

Drop us a line at customercare@longtallsally.com

 

 

BY TELEPHONE

24 hours a day, 7 days a week at 1 877 217 4084, or email us.

 

 

BY MAIL

Long Tall Sally
3620 Royal South Parkway
Bay 22
Atlanta, GA
30349
USA

 

 

BY LIVE CHAT

Ask us a question. We’d love to help. The Live Chat option will show when Contact Center advisors are available.

 

OUR RESPONSIBLE SOURCING POLICY
 

We know that you care about how the clothes you buy from Long Tall Sally are made. Our commitment is reflected in sourcing our products from a small number of suppliers around the world with whom we have built close working relationships. As a result we have been able to consistently offer our customers quality products that fit tall women. We currently work with manufacturers in the UK, Turkey, India, Sri Lanka, Romania, Macedonia, Bulgaria, China and Vietnam.

All of our suppliers explicitly sign up to the Long Tall Sally Responsible Code of Conduct, taking responsibility for ensuring safe, fair, legal and humane working conditions.

The Long Tall Sally Code of Conduct our suppliers sign up to is:
 

  • Employment is freely chosen
  • We support the introduction of the Modern Slavery Act and the UK Government’s commitment to eradicate the abuse and exploitation of workers both in this country and overseas
  • Freedom of association and the right to collective bargaining are respected.
  • Working conditions are safe and hygienic.
  • Child labour shall not be used.
  • Wages are paid within legal requirements.
  • Working hours not excessive.
  • No discrimination is practiced.
  • Regular employment is provided.
  • No harsh or inhumane treatment is allowed.
  • Activities comply with applicable environment regulations.
  • Management systems to monitor these principles are put in place.

 


Feather and down products
We require that our suppliers are committed to ensuring a high standard of animal welfare at all stages throughout the supply chain. We have therefore been assured by our suppliers that the feathers and down used in all Long Tall Sally clothes are sourced as a by-product of the food chain.

Angora products
In light of information released about the unacceptable treatment of Angora rabbits, we have decided to stop the production of all Angora products. We have been reassured by our suppliers that Angora in our current products is humanely sourced using the combing and shearing methods.