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OUR SERVICES

 

  • RETURNS Not 100%? Ordered multiple sizes? No problem, returns are quick and easy. 
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SHIPPING

SHIPPING OPTIONS

 

**IT'S BUSINESS AS (UN)USUAL. READ OUR LATEST COVID-19 SERVICE UPDATES HERE >

 

FREE Standard Shipping on orders with $30

US Shipping Cost Delivery Time
Standard $10.00 4-8 business days (Excluding Alaska & Hawaii – This may take a little longer)
Express $15.00 2 business days Monday-Thursday for orders placed before 12pm EST (Excluding Alaska & Hawaii – This may take a little longer)
     
 

US EXPRESS SHIPPING EXCLUSIONS*

We are unable to guarantee 2-day delivery to the following areas of the US:

     

  • Alaska
  • Hawaii
  • APOs/PO Boxes
  • Other remote areas

 

WE SHIP GLOBALLY.

For local delivery options please select your country at the top left of this page.

  • Australia
  • Canada
  • Eurozone
  • France
  • Germany
  • Ireland
  • Netherlands
  • New Zealand
  • Rest of Europe
  • Rest of World
  • USA

 

SHIPPING FAQ

CAN I HAVE MY ORDER DELIVERED TO MY WORKPLACE OR OTHER ADDRESS?
Yes, simply enter different billing and shipping addresses during the checkout process.

WHAT HAPPENS IF NO ONE IS HERE TO RECEIVE MY DELIVERY?
Our delivery partner should leave a note to say that they attempted delivery with details of how you can reschedule delivery.

WILL MY ORDER SHIP IN A SINGLE PARCEL?
Most of the time yes, however we may source your items from different stock points. Your order may be sent from our UK Warehouse, which may take a little longer to deliver than advertised. You will not be charged extra for multiple deliveries.

WHICH COUNTRIES DO YOU DELIVER TO?
We ship everywhere!

DO YOU DELIVER TO APO ADDRESSES?
Yes, select APO in the country list when entering the shipping address during checkout. The shipping charge is the same as for the US.

 

RETURNS

 

**IT'S BUSINESS AS (UN)USUAL. READ OUR LATEST COVID-19 SERVICE UPDATES HERE >

 

 

Returning items just got easier. We’ve introduced a new returns portal for hassle-free returns at a low, set price.

Not entirely happy with your purchase? Just return it in the condition supplied with your order summary for a refund .

To begin the refund process, please click here to go to our returns portal, or type https://longtallsally.returns.international/pro into your browser and then follow these easy steps: 

 

  • - Please enter your order number (you can find your order number on the delivery note or in the ‘Order History’ Section when logged into your account) and either your email address (case sensitive) or zip code. Click Proceed.
  • - On the next page you will see all the items ordered, please check the box of every item you are returning and choose your return reason in the drop down menu. Please note that failure to list every item you are returning, will delay your refund. Click Proceed.
  • - Please choose your return method
  • - You can then download a returns label to stick on to your return parcel. If you entered your email address on payment page, you will also receive a label in your inbox.
  • - Please remember to include your returns slip with the parcel.
  • - Please only include items from the same order in the parcel you are returning. You cannot mix multiple orders.

 

 

Refund Process

We endeavour to process your returns as quickly as possible but please allow up to 14 days. You will be emailed when the refund has been completed.

 

Now that we’re an online company, our customers need to try on clothes to be sure they fit right which is why we offer low set-price returns. Most of the time – especially with our new fit initiatives – your order will look great, you’ll love it and wear it forever. Other times, we get it, it won’t be right and you’ll return it. Provided something hasn’t been worn, it’s only fair that we promptly refund your money. What isn’t fair is a small minority of customers returning clothes that have been worn. Or ordering vast amounts of clothes and returning vast amounts – more than even the most loyal LTS customer would ever order or return. Please understand this isn’t sustainable activity as it comes at a monetary and environmental cost. So that we can keep costs down and, most importantly, improve the journey of genuine and valued customers, we reserve the right to deactivate your Long Tall Sally account if our returns policy is abused.

 

Sale Returns Policy

Sale items purchased online may be returned in the condition supplied, with the tags attached and your order summary or receipt, within our 30-day returns policy.

 

Hosiery Returns Policy

For hygiene purposes and due to the nature of hosiery items, we cannot accept returns once the items have been opened and taken out of their packaging. Hosiery items must be returned in the condition received in an unworn/unused condition. Ladders, snags and rub marks are not defects once the item has been tried on or worn.

 

Swimwear Returns Policy

All swimwear must have the hygiene liner intact and all tags attached in order for your return to be processed. 

 

 

RETURNS FAQ

HOW DO I RETURN AN ITEM?
You can do so using our online returns portal. See above for full details.

WHAT IS THE TIME LIMIT FOR RETURNS?
30 days.

CAN I RETURN A FAULTY ITEM?
Yes, absolutely. Please contact Customer Services and one of our agents will be happy to help.

I HAVE LOST MY PACKING SLIP, CAN I STILL RETURN AN ITEM?
Please use our online returns portal and follow the easy steps detailed above. If you have none of your order details to hand, please call our Customer Services team for assistance.

CAN I RETURN AN ITEM RECEIVED AS A GIFT?
To return a gift, please call our Customer Services team for assistance.

ARE RETURNS FREE OF CHARGE?
Please use our online returns portal, all return pricing will be clearly displayed. Our Customer Services team are happy to advise.

CAN I REPLACE OR AND EXCHANGE AN ITEM?
If you want to replace or an exchange an item you will need to place a new order and return the item you no longer wish to keep for a refund.

HOW LONG WILL THE REFUND TAKE TO BE PROCESSED?
Once your return parcel is received, we will process it within five working days, at which point you will receive an automated email confirming the refund. The refund payment will depend on your bank, but typically a further 3-5 working days.

CAN I RETURN SALE ITEMS?
Absolutely. The returns policy for products purchased on the Website for sale, clearance and promotional products is the same as for full price products.

 

ORDERING, PAYMENTS & DISCOUNTS

ORDER FAQs

 

 

CAN I SHOP BY SIZE?
Yes, you can shop by multiple filters including Size, Product Type, Brand etc. Simply use the Refine options on the left side of the page.

WHAT DOES LOW STOCK MEAN?
Low stock means that we are down to the last couple of pieces in a specific size, meaning that it will probably be sold out within a day or two.

CAN I ORDER BY TELEPHONE?
Absolutely. Our Contact Centre is open 24 hours a day, 365 days a year, and the team would love to hear from you. The number is 1 877 838 9177,

CAN I CANCEL MY ORDER?
If you’re quick, yes! You have a window of 30 minutes from placing your order to cancel. When you receive your Order Acknowledgement email please check all details are completely correct. After 30 minutes our system leaps into action reserving stock and pre-advising our logistics partners, so amends after this time are not possible.

WHEN WILL I RECEIVE MY ORDER?
See the Delivery page for details.

HOW CAN I RETURN AN ITEM?
See the Returns page for details.

 

 

PAYMENT FAQs

WHICH METHODS OF PAYMENT DO YOU ACCEPT?
Cards: Visa, MasterCard and American Express
Online payments: PayPal

WHEN WILL I BE CHARGED?
Your payment card or PayPal account will be charged at the point of dispatch.

 

PROMOTIONS & DISCOUNTS FAQs

HOW DO I USE MY PROMOTIONAL CODE?
In the Summary section of your Shopping Bag, enter your code in the Promotional Code box just above the subtotal. You can find your code on the back page of your catalogue or in our promotional emails.

DO I QUALIFY FOR FREE SHIPPING/FREE RETURNS?
We run Free Shipping promotions from time to time and will notify you of these in your catalogue or emails. We try to strike a balance between regular promotions and simply charging fair prices for great products. To ensure you know about our promotions, sign up for our emails. Remember, you can always get free shipping and returns to your closest store.

WHY DO I RECEIVE DIFFERENT PROMOTIONS TO MY TALL FRIENDS?
We mix things up a little, offering different promotions and communications to our customers to make our products and promotions as relevant as possible.

CAN I USE MY PROMOTION CODE IN STORE?
Absolutely. Please print the email, or show it to our store associate on your smartphone, or take along your catalogue so we can honour the offer for you. You can also use your promotion code for telephone orders.

CAN I COMBINE PROMOTION CODES?
Sorry, but no, you can only use one discount code at a time. They can’t be used in conjunction with any other offer.

STUDENT DISCOUNT
Unlock 10% student discount on full price items only at Long Tall Sally with Student Beans..

 

CONTACT US

 

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BY EMAIL

Drop us a line at [email protected]

 

 

BY TELEPHONE

Apologies, due to the global COVID-19 pandemic we have had to reduce our operating hours.

Please note our new opening times are:

All times EST
Monday to Friday from 3am -5.30pm
Saturday 4am - 12.30pm
Sunday 5am – 11am

Outside of these hours, please email us at [email protected] and we will respond to you as quickly as possible.

1 877 217 4084, or email us.

 

 

BY MAIL

Long Tall Sally
3620 Royal South Parkway
Bay 22
Atlanta, GA
30349
USA

 

 

BY LIVE CHAT

Ask us a question. We’d love to help. The Live Chat option will show when Contact Center advisors are available.

 

OUR RESPONSIBLE SOURCING POLICY

We know that you care about how the clothes you buy from Long Tall Sally are made. Our commitment is reflected in sourcing our products from a small number of suppliers around the world with whom we have built close working relationships. As a result we have been able to consistently offer our customers quality products that fit tall women. We currently work with manufacturers in the UK, Turkey, India, Sri Lanka, Romania, Macedonia, Bulgaria, China and Vietnam.

All of our suppliers explicitly sign up to the Long Tall Sally Responsible Code of Conduct, taking responsibility for ensuring safe, fair, legal and humane working conditions.

 

The Long Tall Sally Code of Conduct our suppliers sign up to is:

 

  • • Employment is freely chosen
  • • We support the introduction of the Modern Slavery Act and the UK Government’s commitment to eradicate the abuse and exploitation of workers both in this country and overseas
  • • Freedom of association and the right to collective bargaining are respected.
  • • Working conditions are safe and hygienic.
  • • Child labour shall not be used.
  • • Wages are paid within legal requirements.
  • • Working hours not excessive.
  • • No discrimination is practiced.
  • • Regular employment is provided.
  • • No harsh or inhumane treatment is allowed.
  • • Activities comply with applicable environment regulations.
  • • Management systems to monitor these principles are put in place.

 

Feather and down products

We require that our suppliers are committed to ensuring a high standard of animal welfare at all stages throughout the supply chain. We have therefore been assured by our suppliers that the feathers and down used in all Long Tall Sally clothes are sourced as a by-product of the food chain.

 

Angora products

In light of information released about the unacceptable treatment of Angora rabbits, we have decided to stop the production of all Angora products. We have been reassured by our suppliers that Angora in our current products is humanely sourced using the combing and shearing methods.

 

Modern Slavery Statement for Long Tall Sally

Long Tall Sally is a global retailer including the UK.

Long Tall Sally recognises the responsibility it has, along with its suppliers, to operate in an ethical manner. As part of this responsibility, we acknowledge the requirements of the Modern Slavery Act 2015. Therefore, Long Tall Sally is working to ensure that there is sufficient transparency both within the organisation itself, and within its supplier base.

In relation to its suppliers, Long Tall Sally has updated the Service Level Agreements ("SLA") that it has with its major suppliers in order to include a reference requiring compliance with the Modern Slavery Act 2015. The update to the SLA also includes a request that our suppliers comply with the Long Tall Sally Code of Conduct and that they complete and sign up to our compliance in relation to this area. Our supplier appraisal process has been updated to take into account what commitment and actions our suppliers are taking to comply with the Modern Slavery Act 2015.

Long Tall Sally wants its customers to be confident that both Long Tall Sally and its business partners treat their employees fairly, with respect for their human rights.

Long Tall Sally will not work with any organisations that either has or is found to be knowingly involved with either human trafficking or modern slavery.

To download the 2018 signed document please click here