We hope you loved your Long Tall Sally purchase, however if you didn't we have an easy and convenient returns process.
Please ensure the items you’re returning are in a resalable condition and unworn with the tags attached, otherwise the return may not be accepted. Please generate your returns via the returns portal.
AS PART OF OUR EFFORT TO REDUCE OUR CARBON FOOTPRINT WE HAVE NOW GONE PAPERLESS – YOUR INVOICE IS ATTACHED TO YOUR ORDER DISPATCH EMAIL AND RETURNS ARE NOW ONLINE
UK returns are FREE using the returns portal; you have 28 days, from the day you receive it, to your items back.
For International returns you will need to pay for your return.
All charges are calculated on the portal and can vary depending on the weight of the parcel you are returning and the returns service you select
Repack your items, please ensure the items you’re returning are in a resalable condition and unworn with the tags attached, otherwise the return may not be accepted. Unfortunately, we do not offer online exchanges.
Book your return online using your order reference (this will start with two letters) and email address or postcode associated with your order.
Select your preferred return option. Once you have processed your return in the portal, you're ready to post it off.
You'll get an email once we receive your returned item.
TO BEGIN YOUR RETURN CLICK HERE
As a sister company of Long Tall Sally, you can easily return any unwanted items to a Yours Clothing store, where you will be offered a refund. You will be refunded to the original payment method used to place your order. Please bring your invoice or despatch confirmation email with you to store as proof of purchase. If you no longer have this, then please contact our customer service team by clicking HERE
FIND YOUR NEAREST STORE HERE
You can also return your items by Asda, Collect+, Evri and Royal Mail. We provide printerless and free options.
TO BEGIN YOUR RETURN CLICK HERE
HOW LONG DOES IT TAKE FOR A RETURN TO BE PROCESSED?
Remember you can check the status of your return via our returns portal. We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account. All refunds are issued back to your original payment method.
HOW LONG DO I HAVE TO RETURN AN ITEM?
You have 28 days to return an item back to us from the date of receipt. We do not accept returns after this time. If your return is out of the above time frame you will be contacted via email by our customer service team who will advise further on your return.
WHAT HAPPENS IF I RECEIVE A FAULTY / INCORRECT ITEM?
We are sorry to hear that your item is faulty and would certainly love to get this resolved for you, UK Customers - please return the item back to using our returns portal and adding a note in your parcel to state if you require a refund or replacement, we will get that sorted for you as soon as it’s back with us.
International Customers – Please contact our customer service team via the contact form, Please remember to provide your order reference and a photo and our customer service team will send you a free label.
Faulty items will be checked on receipt and validated.
WHAT HAPPENS IF I’M MISSING AN ITEM FROM MY PARCEL?
Sometimes an item can be missing from your parcel, but all our parcels are checked before they leave our warehouse. If an item is missing, then please get in touch with our customer services team through the live chat portal or the contact form. We investigate on a case-by-case basis so we can work out what has happened and provide a resolution.
DO YOU OFFER EXCHANGES?
Exchanges for online transactions are only available in our UK stores.
As a company we do not currently offer exchanges online. If the items are unsuitable for you and in an unworn condition, you can easily return them for a refund and place a new order online.
WHAT PRODUCTS ARE EXCLUDED FROM THE RETURNS AND REFUNDS POLICY?
We regret that for reasons of hygiene pierced jewellery, cosmetic products and antibacterial masks are excluded from the returns and refunds policy. For more information, please check the individual product page(s) and your email confirmation to confirm whether your item is eligible for return.