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Returns returns

We hope you loved your Long Tall Sally purchase, however if you didn't we have an easy and convenient returns process.

Please ensure the items you’re returning are in a resalable condition and unworn with the tags attached, otherwise the return may not be accepted. Please complete the reason for your return on the returns slip provided and place it inside your parcel. Unfortunately, we do not offer online exchanges, please return your items and reorder online for a replacement.

Once we have received your order, a refund may take up to 21 days to complete. This includes 14 days for us to receive your return and process it, plus up to 7 days for the refund to go through the banking system.

UK Returns

Attach the returns label to your parcel and take it to your local parcel shop.

Your return will be processed in approximately 7 working days.

Find your nearest Parcel Shop HERE

How to return your order via the toyou service at over 600 ASDA stores:

  1. Write your name and order number on the label that is included within your parcel or print a label in store

  2. Attach the label to your parcel

  3. Take your parcel to your nearest ASDA location

  4. Drop off parcel at the signposted toyou returns point or hand to an ASDA colleague

  5. Track your parcel at www.toyou.co.uk using the tracking number that is on your label

Create your returns label using the link below and take your parcel to your local Post Office.

royalmail.com/track-my-return/create/3123

(*Insurance cover to the value of £100 is included by Royal Mail)

Attach the returns label to your parcel and take it to your local parcel shop.

Your return will be processed in approximately 7 working days.

Excludes click and collect returns.

Find your nearest Parcel Shop collectplus.co.uk/find-a-store

Return your order using myhermes quick and easy courier collection service. For £3.99, the local courier will collect your parcel from your door or a nominated safe place.

Log in HERE to book your home collection.

Once booked you will receive a returns label via email, please attach it to your parcel ready for collection.

Take your parcel to your local Post Office and request the service that you require. We recommend that you take out extra compensation or tracking for goods that exceed £46.

Please note that this is not a free service, and you will be responsible for any costs incurred.

Return address:
Yours Clothing, Returns Dept,
Newcombe House, Bakewell Road
Peterborough, PE2 6XU

International Returns

Using our return portal link below. You can return your parcel using your local Parcel point or Postal service, options will be available through the returns portal.

To return your item(s) please log onto our returns portal using your “GE” reference number, click here to log on.

  1. Select the item(s) you wish to return to us from your order and choose a return reason for each item.

  2. Print the return label (you should have 2 copies), then place the first copy in the package with your item(s) and then attach the second copy to the outside of your package. Please ensure that the label is attached securely.

  3. You will be provided with a tracking number. Please keep the tracking number safe, so you are able to track the progress of your parcel.

  4. Take the package to your local postal office. We recommend that you retain your proof of postage.

  5. A refund will be processed back to the original payment method once the parcel is processed.

  6. Please allow 7 working days for your refund to be credited back to your payment method. A refund will only be issued once the goods have been received back.

Using our return portal link below. You can return your parcel using your local Parcel point or Postal service, options will be available through the returns portal.

If you wish to return a parcel please ensure the items are in a resalable condition and unworn with the tags attached, otherwise we cannot guarantee they will be accepted, and follow this process:

1. Repackage the item in the original packaging

2. Log on our return’s portal https://yoursclothing.intelligentreturns.net/ and follow the steps

3. You will need your Order Number/ID as stated on the delivery note (starts with a letter) and Postcode (your delivery postcode)

4. Once you have followed the above process, you will receive a unique return label. Please attach this label to the outside of your parcel and hand over your parcel to the selected return option.

5. Once completed, you will receive a tracking reference. Please use this tracking information to check the progress of your parcel journey.

The Returns address is:
Yours Clothing,
Returns Dept,
Newcombe House
Bakewell Road
Peterborough
PE2 6XU
England

You have 28 days to return an item from date of receipt back to us. Remember if you are returning an item that was on promotion or the order had a promotion associated with it, you may not receive the full refund if the remaining order you have kept does not still qualify for that promotion.