UK & Northern Ireland Returns
Free Returns to Yours Stores
Returns up to 6 items are FREE. Additional items will be charged at £1 per item and deducted from your refund.
Easy and Local Returns with
Inpost, Evri or Asda
£1.99 will be deducted from your return value for up to 6 items. Additional Items will then be charged at £1 per item.
Get your parcel collected from home with Evri or Royal Mail
£1.99 will be deducted from your return value for up to 6 items. Additional Items will then be charged at £1 per item.
RETURNS POLICY
Worldwide Returns
FAQ
What happens if I'm missing an item from my parcel?
If an item is missing, please contact our customer services team HERE
Do you offer exchanges?
Exchanges for online transactions are only available in a Yours Clothing store. We do not currently offer exchanges online.
What products are excluded from the returns and refunds policy?
For hygiene purposes, pierced jewellery and Whip&Woo skincare are excluded from our returns policy.
What if I have selected the wrong return method on the return’s portal?
Contact our customer service team via live chat or the contact form and they will be happy to cancel this return for you. You will then need to go back into the returns portal and select your new returns method.
Will my delivery charge be refunded when I return my items?
We do not refund delivery charges. Further information can be found by clicking HERE
Right to Withdraw (EU Consumers)
If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after:
• the day you receive the goods
To exercise your right of withdrawal, you may:
• contact us by email [email protected]
Please ensure to include your order number within the email.
Once your withdrawal request has been submitted electronically, we will promptly send confirmation of receipt on email.
If you withdraw from this contract, we will reimburse all payments received from you, including standard delivery charges where required by law, without undue delay and no later than 14 days after we are informed of your decision to withdraw. Reimbursement will be made using the same payment method used for the original transaction unless expressly agreed otherwise.
If your order has been shipped from our warehouse, and delivered to you, you must return the goods without undue delay and no later than 14 days after notifying us of your withdrawal. You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
Certain products and services may be excluded from the right of withdrawal where permitted by applicable law, including personalised goods, sealed products that are unsuitable for return for health or hygiene reasons once unsealed, and other statutory exceptions.
