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Returns Returns

We hope you loved your Long Tall Sally purchase, however if you didn't we have an easy and convenient returns process.

Please ensure the items you’re returning are in a resalable condition and unworn with the tags attached, otherwise the return may not be accepted. Please complete the reason for your return on the returns slip provided and place it inside your parcel. Unfortunately, we do not offer online exchanges. We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account.

Please retain your returns tracking receipt for future reference.

Returns Returns

You can return your items by Asda, Collect+, Hermes and Royal Mail. We provide printerless and free options. To start your return HERE.

You can now also easily return your order to any Yours Clothing store, where you will be offered a refund. You will be refunded to the original payment method used to place your order, including Buy Now Pay Later methods such as Klarna, Clearpay and Laybuy. Please bring your invoice or despatch confirmation email with you to store as proof of purchase. If you no longer have this, then please contact our customer service team by clicking HERE.

FIND YOUR NEAREST STORE HERE.

Returns Returns

If your country is listed, please use our returns portal via the link below. You can take the return to your nearest local postal service:

Denmark, Franc, Ireland, Netherlands, Poland, Spain, Sweden

If you wish to return a parcel please ensure the items are in a resalable condition and unworn with the tags attached, otherwise we cannot guarantee they will be accepted, and follow this process:

1. Pack the item in the original packaging and enter the return information on the original invoice.

2. Log on our return’s portal HERE and follow the steps

3. When this process is complete, you will receive a one-time label. Print the return label (you need 2 copies), put the first copy with the items in the package and stick the second copy on the outside of the package. Make sure the return label is properly attached. Take the package to your nearest local postal service. We recommend that you keep the proof of postage in a safe place.

4. You will then receive a dispatch number. You should keep this in a safe place so that you can track the shipment of the package.

If your country is not listed in the above list, then click HERE to return your parcel

Returns Returns

All orders placed between October 12th 2021 and December 19th, 2021, can be returned until the 16th of January 2022 *Subject to our returns policy

(Any purchases after the 19th of December fall into our 28 days return period)

Returns Returns

Typically, a return can take up to 21 days. We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account. – All refunds are issued back to your original payment method.

Returns can be FREE & easy! Items in their original condition can be returned within 28 days of receiving your order. You can return your items using any of the following return processes – Hermes Parcel shop / Collection, TOYOU ASDA store, Royal Mail or Collect+ (Further information on each service above)

You can now also easily return your order to any Yours Clothing store, where you will be offered a refund, exchange or gift card. You will be refunded to the original payment method used to place your order, including Buy Now Pay Later methods such as Klarna, Clearpay and Laybuy. Please bring your invoice or despatch confirmation email with you to store as proof of purchase. If you no longer have this, then please contact our customer service team by clicking HERE.

FIND YOUR NEAREST STORE HERE.

You have 28 days to return an item back to us from the date of receipt. We do not accept returns after this time. If your return is out of the above time frame you will be contacted via email by our customer service team who will advise further on your return.

We are sorry to hear that your item is faulty and would certainly love to get this resolved for you, please return the item back to us using your free returns label that was included in your parcel. If you state on your returns invoice you require a refund or replacement, then we will get that sorted for you as soon as it’s back with us.

We are sorry that the item you have received is incorrect and we would certainly love to resolve this for you. Please return the item back to us using your free returns label in the parcel and mark on your returns invoice if you require a refund or replacement to be issued.

Sometimes an item can be missing from your parcel, but all our parcels are checked before they leave our warehouse. If an item is missing, then please get in touch with our customer services team through the live chat portal or the contact form. We investigate on a case-by-case basis so we can work out what has happened and get the missing item out to you.

As a company we do not currently offer exchanges online. If the items are unsuitable for you and in an unworn condition, you can easily return them for a refund and place a new order online.

We regret that for reasons of hygiene pierced jewellery, cosmetic products and antibacterial masks are excluded from the returns and refunds policy. For more information, please check the individual product page(s) and your email confirmation to confirm whether your item is eligible for return.

Returns Returns

If you are returning from Austria, Denmark, France, Germany, Ireland, Netherlands, Poland, Spain or Sweden Click HERE

If your country is not listed in the above then click HERE to return your parcel

We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account.”