Delivery & Returns

Delivery Cost Delivery Time
Standard €5.95 3-6 business days
Express delivery €9.95 2- 3 business days Monday-Thursday for orders placed before 1pm
Express- next day delivery €25.00 Next business day Monday-Thursday for orders placed before 1pm

Countries outside the EU may charge import duty, which will be your own responsibility to pay.

 

Extended Returns

Full price items purchased after 1st November may be returned for a refund until 12th January 2020. Items must be unworn with tickets attached along with proof of purchase. All refunds will be returned to original payment method.

Not entirely happy with your purchase? Just return it in the condition supplied with your order summary for a refund, within 14 days of receipt.

Returning items just got easier. We’ve introduced a new returns portal for hassle-free returns that cost you less.

To begin the refund process, please click here to go our returns portal, or type https://longtallsally.returns.international/pro into your browser and then follow these easy steps:

 

  1. Please enter your order number (you can find your order number on the delivery note or in the ‘Order History Section when logged into your account) Click Proceed.
  2. On the next page you will see all the items ordered, please check the box of every item you are returning and choose your return reason in the drop down menu. Please note that failure to list every item you are returning, will delay your refund. Click Proceed.
  3. On the next page you will be offered a choice of returns options at a set returns cost.
  4. Please choose your return method and make payment by card or PayPal.
  5. You can then download a returns label to stick on to your return parcel. If you entered your email address on payment page, you will also receive a label in your inbox.
  6. Please remember to include your returns slip with the parcel

 

Refund Process

We endeavour to process your returns as quickly as possible but please allow up to 14 days. You will be emailed when the refund has been completed.

 

Sale Returns Policy

Sale items purchased online may be returned in the condition supplied, with the tags attached and your order summary or receipt, within 14 days of parcel delivery.

 

Swimwear Returns Policy

All swimwear must have the hygiene liner intact and all tags attached in order for your return to be processed.

 

Questions? See our Delivery & Returns FAQ