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Returns & Exchanges

Returning items just got easier. We've introduced a new returns portal for hassle-free returns as a low, set price.

Not entirely happy with your purchase? Just return it in the condition supplied with your order summary or receipt, within 30 days of receipt

To begin the refund process, please click here to go to our new returns portal, or type https://longtallsally.returns.international/pro into your browser and then follow these easy steps.

- Please enter your order number (you can find your order number on the delivery note or in the 'Order History Section' when logged into your account) Click Proceed.

- On the next page you will see all the items ordered, please tick the box of the item you are returning and choose your return reason in the drop down menu. Click Proceed.

- On the next page you will be offered a choice of returns options at a set returns cost.

- Please choose your return method and make payment by card of PayPal.

- You can then download a returns label to stick on to your return parcel. If you entered your email address on payment page, you will also receive a label in your inbox.

- Please remember to include your returns slip with the parcel

 

Refund Process

We endeavour to process your returns as quickly as possible but please allow up to 14 days. You will be emailed when the refund has been completed. Sale items purchased online may be returned in the condition supplied, with tags attached and your order summary or receipt, within 30 days of parcel delivery.

 

Hosiery Returns Policy

For hygiene purposes and due to the nature of hosiery items, we cannot accept returns once the items have been opened and taken out of their packaging. Hosiery items must be returned in the condition received in an unworn/unused condition. Ladders, snags and rub marks are not defects once the item has been tried on or worn.

 

Swimwear Returns Policy

All swimwear must have the hygiene liner intact and all tags attached in order for your return to be processed.

 

Questions? See our Returns FAQ