Returning/Exchanging an item
If you are not entirely satisfied with your purchase simply return the item in the condition supplied with your order summary or receipt, within 31 working days of receipt, to our Mail Order address.
Please be aware, returned packages remain your responsibility until they reach us so always retain proof of postage.
You will be required to pay for the return postage of any items to Long Tall Sally, however we offer free postage on any exchange item when you return an item and re-order another.
We endeavour to process your returns as quickly as possible but please allow up to 31 days for a refund to be placed on your card. Please note that items bought within our stores or online can not be returned to concession stores.
Sale Returns Policy
We operate a policy of no return or exchange on Sale items $25.00 and under. All other Sale items will be refunded if returned within 7 days of receipt. This does not affect your statutory rights. |  |
