Delivery & Returns
FREE Standard shipping on orders over $30
|Standard||$10.00||4-8 busines days (excluding Alaska & Hawaii - this may take longer)|
|Express||$15.00||2 business day (excluding Alaska & Hawaii - this may take longer)|
US express Delivery Exclusions*
We are unable to garantee 2-day delivery to the following areas of the US:
Alaska, Hawaii, APOs/PO Boxes, other remore areas.
Not entirely happy with your purchase? Just return it in the condition supplied with your order summary for a refund, within 30 days of receipt. If you want to replace or an exchange an item you will need to place a new order and return the item you no longer wish to keep for a refund.
Full instructions on how to return will be included with your package.
There are two quick and easy ways to make a return:
1. By mail
The returns address is:
Long Tall Sally
3620 Royal South Parkway
2. Pre-Printed Return Label
For your convenience we have enclosed a return label that you can attach to the outside of your return parcel and drop into the United States Service system; at work, at home or at a post office. $8.00 will be deducted from your refund if you choose to use this label.
We endeavor to process your returns as quickly as possible but please allow up to 14 days. You will be emailed when the refund has been completed.
Hosiery Returns Policy
For hygiene purposes and due to the nature of hosiery items, we cannot accept returns once the items have been opened and taken out of their packaging. Hosiery items must be returned in the condition received in an unworn/unused condition. Ladders, snags and rub marks are not defects once the item has been tried on or worn.
Sale Returns Policy
We operate a policy of exchange only within 7 days on sale items purchased in store. Sale items purchased online may be returned in the condition supplied, with the tags attached and your order summary or receipt, within 30 days of parcel delivery.
Swimwear Returns Policy
All swimwear must have the hygiene liner intact and all tags attached in order for your return to be processed.
Questions? See our Returns FAQ