FREE Standard shipping on orders over $30
|US Shipping||Cost||Delivery Time|
|Standard||$10.00||4-8 busines days (excluding Alaska & Hawaii - this may take longer)|
|Express||$15.00||2 business day (excluding Alaska & Hawaii - this may take longer)|
|Click & Collect (US Stores)||FREE||10 business days|
US express Delivery Exclusions*
We are unable to garantee 2-day delivery to the following areas of the US:
Alaska, Hawaii, APOs/PO Boxes, other remore areas.
Click & Collect
Order online, collect in store. Just select your nearest store and we’ll deliver for FREE, ready for collection in 10 business days. See maps and opening times for our stores.
We’ll email you when your item arrives. Please bring either your order confirmation or proof of ID. Someone else can collect on your behalf but they must have the confirmation email. If you have not collected your order within 10 days, the order will be cancelled and refunded.
Returns & Exchanges
Full price items purchased after November 1st may be returned for an exchange or refund until January 13th 2019. Items must be unworn with tickets attached along with proof of purchase. All refunds will be returned to original payment method. Sale items are exchange only until January 13th 2019.
Not entirely happy with your purchase? Just return it in the condition supplied with your order summary or receipt, within 30 days of receipt. If you’d like a replacement, please include details with your return. There is no shipping charge for replacement items.
Full instructions on how to return will be included with your package.
There are three quick and easy ways to make a return:
1. In store
Simply visit any of our stores for a quick and easy refund.
2. By mail
The returns address is:
Long Tall Sally
3620 Royal South Parkway
3. Pre-Printed Return Label
For your convenience we have enclosed a return label that you can attach to the outside of your return parcel and drop into the United States Service system; at work, at home or at a post office. $8.00 will be deducted from your refund if you choose to use this label.
We endeavor to process your returns as quickly as possible but please allow up to 14 days. You will be emailed when the refund has been completed.
Sale Returns Policy
We operate a policy of exchange only within 7 days on sale items purchased in store. Sale items purchased online may be returned in the condition supplied, with the tags attached and your order summary or receipt, within 30 days of parcel delivery.
Swimwear Returns Policy
All swimwear must have the hygiene liner intact and all tags attached in order for your return to be processed.
Questions? See our Returns FAQ