Delivery & Returns

 

FREE Standard shipping on orders over $30

 
Shipping Cost Delivery Time
Standard  $10.00  4-8 busines days (excluding Alaska & Hawaii - this may take longer)
Express $15.00 2 business day (excluding Alaska & Hawaii - this may take longer)

 

US express Delivery Exclusions*

We are unable to garantee 2-day delivery to the following areas of the US:

Alaska, Hawaii, APOs/PO Boxes, other remore areas.

 

Returns

Returning items just got easier. We’ve introduced a new returns portal for hassle-free returns at a low, set price.

Not entirely happy with your purchase? Just return it in the condition supplied with your order summary for a refund within 30 days of receipt.

To begin the refund process, please click here to go to our returns portal, or type https://longtallsally.returns.international/pro into your browser and then follow these easy steps: 

 

  • - Please enter your order number (you can find your order number on the delivery note or in the ‘Order History’ Section when logged into your account) and either your email address (case sensitive) or postcode. Click Proceed.
  • - On the next page you will see all the items ordered, please check the box of every item you are returning and choose your return reason in the drop down menu. Please note that failure to list every item you are returning, will delay your refund. Click Proceed.
  • - Please choose your return method
  • - You can then download a returns label to stick on to your return parcel. If you entered your email address on payment page, you will also receive a label in your inbox.
  • - Please remember to include your returns slip with the parcel.
  • - Please only include items from the same order in the parcel you are returning. You cannot mix multiple orders.

 

Refund Process

We endeavor to process your returns as quickly as possible but please allow up to 14 days. You will be emailed when the refund has been completed.

 

Hosiery Returns Policy

For hygiene purposes and due to the nature of hosiery items, we cannot accept returns once the items have been opened and taken out of their packaging. Hosiery items must be returned in the condition received in an unworn/unused condition. Ladders, snags and rub marks are not defects once the item has been tried on or worn.

 

Sale Returns Policy

We operate a policy of exchange only within 7 days on sale items purchased in store. Sale items purchased online may be returned in the condition supplied, with the tags attached and your order summary or receipt, within 30 days of parcel delivery.

 

Swimwear Returns Policy

All swimwear must have the hygiene liner intact and all tags attached in order for your return to be processed. 

Questions? See our Returns FAQ