Shipping & Returns

US Shipping

Standard - Footwear only orders
-Orders including clothing

Express* - Footwear only orders
- orders including clothing

Click & Collect (US Stores)



International Shipping
Rest of Europe
Rest Of World
New Zealand


















Delivery Time

4-8 business days
4-8 business days
† FREE Standard Shipping on orders with $30 of Clothing
Up to 2 business days - must be placed by 12:00EST
Up to 2 business days - must be placed by 12:00EST

 Up to 10 business days




Delivery Time
Visit our Australia website
Visit our German or Eurozone websites
Visit our Canada website
Visit our UK website
Visit our International website
Visit our International website
Visit our France website
Visit our New Zealand website




We are unable to guarantee 2-day delivery to the following areas of the US:
  •  Alaska
  • Hawaii
  • APOs/PO Boxes
  • Other remote areas

Click & Collect

Order online, collect in store. Just select your nearest store and we’ll deliver for FREE, ready for collection in up to 10 business days.  See maps and opening times for our stores.

We’ll email you when your item arrives. Please bring either your order confirmation or proof of ID. Someone else can collect on your behalf but they must have the confirmation email. If you have not collected your order within 10 days, the order will be cancelled and refunded. 

Questions? See our Delivery FAQ

Returns & Exchanges

Not entirely happy with your purchase? Just return it in the condition supplied with your order summary or receipt, within 30 days of receipt. If you’d like a replacement, please include details with your return. There is no shipping charge for replacement items.

Full instructions on how to return will be included with your package.
There are three quick and easy ways to make a return:

1. In store
Simply visit any of our stores for a quick and easy refund.

2. By mail
Details included in your package.

The returns address is: 

Long Tall Sally
3620 Royal South Parkway
Atlanta, GA

3. Pre-Printed Return Label  
For your convenience we have enclosed a return label that you can attach to the outside of your return parcel and drop into the United States Service system; at work, at home or at a post office. $8.00 will be deducted from your refund if you choose to use this label.

Refund Process
We endeavor to process your returns as quickly as possible but please allow up to 14 days. You will be emailed when the refund has been completed.

Sale Returns Policy
We operate a policy of exchange only within 7 days on sale items purchased in store. Sale items purchased online may be returned in the condition supplied, with the tags attached and your order summary or receipt, within 30 days of parcel delivery.

Swimwear Returns Policy
All swimwear must have the hygiene liner intact and all tags attached in order for your return to be processed. 

Questions? See our Returns FAQ