FREE Standard shipping on orders over $30

Holidays Shipping Last Order Date    
Standard - December 16 2019    
Express - December 19 2019    
 
US Shipping Cost Delivery Time
Standard  $10.00  4-8 busines days (excluding Alaska & Hawaii - this may take longer)
Express $15.00 2 business day (excluding Alaska & Hawaii - this may take longer)
Click & Collect (US Stores) FREE  10 business days

US express Delivery Exclusions*

We are unable to garantee 2-day delivery to the following areas of the US:

Alaska, Hawaii, APOs/PO Boxes, other remore areas.

Not entirely happy with your purchase? Just return it in the condition supplied with your order summary for a refund, within 30 days of receipt. If you want to replace or an exchange an item you will need to place a new order and return the item you no longer wish to keep for a refund.

Full instructions on how to return will be included with your package.

There are two quick and easy ways to make a return:

1. By mail

The returns address is:

Long Tall Sally

3620 Royal South Parkway

Atlanta, GA

30349

US

 

2. Pre-Printed Return Label

For your convenience we have enclosed a return label that you can attach to the outside of your return parcel and drop into the United States Service system; at work, at home or at a post office. $8.00 will be deducted from your refund if you choose to use this label.

 

EXTENDED RETURNS

Full price items purchased after 1st November may be returned for a refund until 12th January 2020. Items must be unworn with tickets attached along with proof of purchase. All refunds will be returned to original payment method.

 

Refund Process

We endeavor to process your returns as quickly as possible but please allow up to 14 days. You will be emailed when the refund has been completed.

 

Hosiery Returns Policy

For hygiene purposes and due to the nature of hosiery items, we cannot accept returns once the items have been opened and taken out of their packaging. Hosiery items must be returned in the condition received in an unworn/unused condition. Ladders, snags and rub marks are not defects once the item has been tried on or worn.

 

Sale Returns Policy

We operate a policy of exchange only within 7 days on sale items purchased in store. Sale items purchased online may be returned in the condition supplied, with the tags attached and your order summary or receipt, within 30 days of parcel delivery.

 

Swimwear Returns Policy

All swimwear must have the hygiene liner intact and all tags attached in order for your return to be processed. 

Questions? See our Returns FAQ