FREE Standard shipping on orders over $30
|Holidays Shipping Last Order Date|
|Standard - December 16 2019|
|Express - December 19 2019|
|US Shipping||Cost||Delivery Time|
|Standard||$10.00||4-8 busines days (excluding Alaska & Hawaii - this may take longer)|
|Express||$15.00||2 business day (excluding Alaska & Hawaii - this may take longer)|
|Click & Collect (US Stores)||FREE||10 business days|
US express Delivery Exclusions*
We are unable to garantee 2-day delivery to the following areas of the US:
Alaska, Hawaii, APOs/PO Boxes, other remore areas.
Not entirely happy with your purchase? Just return it in the condition supplied with your order summary for a refund, within 30 days of receipt. If you want to replace or an exchange an item you will need to place a new order and return the item you no longer wish to keep for a refund.
Full instructions on how to return will be included with your package.
There are two quick and easy ways to make a return:
1. By mail
The returns address is:
Long Tall Sally
3620 Royal South Parkway
2. Pre-Printed Return Label
For your convenience we have enclosed a return label that you can attach to the outside of your return parcel and drop into the United States Service system; at work, at home or at a post office. $8.00 will be deducted from your refund if you choose to use this label.
Full price items purchased after 1st November may be returned for a refund until 12th January 2020. Items must be unworn with tickets attached along with proof of purchase. All refunds will be returned to original payment method.
Refund ProcessWe endeavor to process your returns as quickly as possible but please allow up to 14 days. You will be emailed when the refund has been completed.
Hosiery Returns PolicyFor hygiene purposes and due to the nature of hosiery items, we cannot accept returns once the items have been opened and taken out of their packaging. Hosiery items must be returned in the condition received in an unworn/unused condition. Ladders, snags and rub marks are not defects once the item has been tried on or worn.
Sale Returns PolicyWe operate a policy of exchange only within 7 days on sale items purchased in store. Sale items purchased online may be returned in the condition supplied, with the tags attached and your order summary or receipt, within 30 days of parcel delivery.
Swimwear Returns Policy
Questions? See our Returns FAQ