DELIVERY OPTIONS

 

New Zealand Cost Delivery Time  
Footwears only orders $19.95 4-8 business days
Orders including clothing $15 5-6 business days

 

RETURNS

 

Not entirely happy with your purchase? Just return it in the condition supplied with your order summary for a refund, within 14 days of receipt. If you want to replace or exchange an item you will need to place a new order and return the item you no longer wish to keep for a refund.

The returns address is:

Long Tall Sally - OCS
c/o CT Freight
2-4 Bradford Street
Alexandria
NSW 2015
Australia

 

Refund Process

We endeavour to process your returns as quickly as possible but please allow up to 14 days. You will be emailed when the refund has been completed.

 

Hosiery Returns Policy

For hygiene purposes and due to the nature of hosiery items, we cannot accept returns once the items have been opened and taken out of their packaging. Hosiery items must be returned in the condition received in an unworn/unused condition. Ladders, snags and rub marks are not defects once the item has been tried on or worn.

 

Sale Returns Policy

We operate a policy of exchange only within 7 days on sale items purchased in store. Sale items purchased online may be returned in the condition supplied, with the tags attached and your order summary or receipt, within 14 days of parcel delivery.

 

Swimwear Returns Policy

All swimwear must have the hygiene liner intact and all tags attached in order for your return to be processed.

 

RETURNS FAQ

HOW DO I RETURN AN ITEM?
You can return by post or Parcelpoint. See above for full details.

WHAT IS THE TIME LIMIT FOR RETURNS?
14 days from the date you receive your order.

CAN I RETURN A FAULTY ITEM?
Yes, absolutely. Please contact Customer Servicesand one of our agents will be happy to help. 

CAN I REPLACE OR AND EXCHANGE AN ITEM?
Unfortunately, we don’t offer a replacement/exchange facility. Simply return your item(s) for a refund and reorder for a replacement.

I HAVE LOST MY PACKING SLIP, CAN I STILL RETURN AN ITEM?
Follow the normal returns process but include a note giving your details (name, address, telephone number & email address), the original order number (on previous emails to you) and whether you want a refund or a replacement. If you have none of your order details to hand, please call our Customer Services team for assistance. 

CAN I RETURN AN ITEM RECEIVED AS A GIFT?
Yes, a gift item can be returned for a credit note. For a full refund the original purchaser will need to make the return. Please follow our standard returns process.

ARE RETURNS FREE OF CHARGE?
All returns should be sent back at your own expense. Our Customer Service team are happy to advise.

HOW LONG WILL THE REFUND TAKE TO BE PROCESSED?
Once your return parcel is received, we will process it within five working days, at which point you will receive an automated email confirming the refund. The refund payment will depend on your bank, but typically a further 3-5 working days.

CAN I RETURN SALE ITEMS?
Absolutely. The returns policy for products purchased on the Website for sale, clearance and promotional products is the same as for full price products.