Delivery & Returns

 

Delivery Cost Delivery Time
Free Shipping over $100    
Footwear only orders $14.95 4-8 business days
Orders including clothing $9.95 4-8 business days

 

Not entirely happy with your purchase? Just return it in the condition supplied with your order summary for a refund, within 14 days of receipt. If you want to replace or exchange an item you will need to place a new order and return the item you no longer wish to keep for a refund.

The returns address is:

Long Tall Sally - OCS
c/o CT Freight
2-4 Bradford Street
Alexandria
NSW 2015
Australia

 

Refund Process

We endeavour to process your returns as quickly as possible but please allow up to 14 days. You will be emailed when the refund has been completed.

 

Hosiery Returns Policy

For hygiene purposes and due to the nature of hosiery items, we cannot accept returns once the items have been opened and taken out of their packaging. Hosiery items must be returned in the condition received in an unworn/unused condition. Ladders, snags and rub marks are not defects once the item has been tried on or worn.

 

Sale Returns Policy

We operate a policy of exchange only within 7 days on sale items purchased in store. Sale items purchased online may be returned in the condition supplied, with the tags attached and your order summary or receipt, within 14 days of parcel delivery.

 

Swimwear Returns Policy

All swimwear must have the hygiene liner intact and all tags attached in order for your return to be processed.

 

Questions? See our Delivery & Returns FAQ