UK DELIVERY OPTIONS

UK Delivery Cost Delivery Time
Standard  £3.95  2-4 busines days
Express (signature required) £7.95 Next business day Monday-Thursday for orders placed before 1pm
Click & Collect (UK Stores) FREE  3-5 business days

International Delivery Cost Delivery Time  
Standard £15 10 business days  

 

UK EXPRESS DELIVERY EXCLUSIONS

We are unable to offer next day express delivery to the following areas of the UK:
Aberdeen
BFPO
Channel Islands
Iverness
Isle of Man
Kilmarnock
Northern Ireland
Oban
Orkney
Perth
Scilly Isles
Shetland

 

Click & Collect

 

Order online, collect in store. Just select your nearest store and we’ll deliver for FREE, ready for collection in 3-5 days. See maps and opening times for our stores.

We’ll email you when your item arrives. Please bring either your order confirmation or proof of ID. Someone else can collect on your behalf but they must have the confirmation email. If you have not collected your order within 10 days, the order will be cancelled and refunded.

 

Returns & Exchanges

 

Not entirely happy with your purchase? Just return it in the condition supplied with your order summary or receipt, within 30 days of receipt. If you’d like a replacement please include details with your return. There is no delivery charge for replacement items.

The returns address is:

Long Tall Sally 
c/o MIQ Logistics 
Unit B
Dolphin Way
Purfleet
Essex
RM19 1NZ

 

Refund Process

We endeavour to process your returns as quickly as possible but please allow up to 14 days. You will be emailed when the refund has been completed.

 

Sale Returns Policy

Sale items purchased online may be returned in the condition supplied, with the tags attached and your order summary or receipt, within 30 days of parcel delivery

 

Swimwear Returns Policy

All swimwear must have the hygiene liner intact and all tags attached in order for your return to be processed.

 

RETURNS FAQ

HOW DO I RETURN AN ITEM?
You can return by post. See above for full details.

WHAT IS THE TIME LIMIT FOR RETURNS?
30 days from the date you receive your order.

CAN I RETURN A FAULTY ITEM?
Yes, absolutely. Please contact Customer Services and one of our agents will be happy to help. 

I HAVE LOST MY PACKING SLIP, CAN I STILL RETURN AN ITEM?
Follow the normal returns process but include a note giving your details (name, address, telephone number & email address), the original order number (on previous emails to you) and whether you want a refund or a replacement. If you have none of your order details to hand, please call our Customer Services team for assistance. 

CAN I RETURN AN ITEM RECEIVED AS A GIFT?
Yes, a gift item can be returned for exchange or a credit note. For a full refund the original purchaser will need to make the return. Please follow our standard returns process.

ARE RETURNS FREE OF CHARGE?
All returns should be sent back to the UK and are free of charge. Our Customer Service team are happy to advise.

ARE INTERNATIONAL RETURNS FREE OF CHARGE?
All returns should be sent back to UK at your own expense. Our Customer Service team are happy to advise.

HOW LONG WILL THE REFUND TAKE TO BE PROCESSED?
Once your return parcel is received, we will process it within five working days, at which point you will receive an automated email confirming the refund. The refund payment will depend on your bank, but typically a further 3-5 working days.

CAN I RETURN SALE ITEMS?
Absolutely. The returns policy for products purchased on the Website for sale, clearance and promotional products is the same as for full price products.