Delivery & Returns



IRISH Delivery Cost Delivery Time
Standard 5.95€ 3-5 business days
Express delivery 9.95€ 2 business days Monday-Thursday for orders placed before 1pm
Express- next day delivery 25.00€ Next business day Monday-Thursday for orders placed before 1pm

Returning items just got easier. We’ve introduced a new returns portal for hassle-free returns that cost you less.


Not entirely happy with your purchase? Just return it in the condition supplied with your order summary for a refund, within 14 days of receipt.

To begin the refund process, please click here to go our returns portal, or type https://longtallsally.returns.international/pro into your browser and then follow these easy steps:

  • - Please enter your order number (you can find your order number on the delivery note or in the ‘Order History Section when logged into your account) Click Proceed.
  • - On the next page you will see all the items ordered, please check the box of every item you are returning and choose your return reason in the drop down menu. Please note that failure to list every item you are returning, will delay your refund. Click Proceed.
  • - On the next page you will be offered a choice of returns options at a set returns cost.
  • - Please choose your return method and make payment by card or PayPal.
  • - You can then download a returns label to stick on to your return parcel. If you entered your email address on payment page, you will also receive a label in your inbox.
  • - Please remember to include your returns slip with the parcel

 

Refund Process

We endeavour to process your returns as quickly as possible but please allow up to 14 days. You will be emailed when the refund has been completed.

Sale Returns Policy

Sale items purchased online may be returned in the condition supplied, with the tags attached and your order summary or receipt, within 14 days of parcel delivery.

Swimwear Returns Policy

All swimwear must have the hygiene liner intact and all tags attached in order for your return to be processed.

RETURNS FAQ

HOW DO I RETURN AN ITEM?
You can using our online returns portal. See above for full details.

WHAT IS THE TIME LIMIT FOR RETURNS?
14 days from the date you receive your order.

CAN I RETURN A FAULTY ITEM?
Yes, absolutely. Please contact Customer Services and one of our agents will be happy to help.

I HAVE LOST MY PACKING SLIP, CAN I STILL RETURN AN ITEM?
Please use our online returns portal and follow the easy steps detailed above. If you have none of your order details to hand, please call our Customer Services team for assistance. 

CAN I RETURN AN ITEM RECEIVED AS A GIFT?
To return a gift, please call our Customer Services team for assistance.

ARE RETURNS FREE OF CHARGE?
Please use our online returns portal, all return pricing will be clearly displayed. Our Customer Service team are happy to advise. 

CAN I REPLACE OR AND EXCHANGE AN ITEM
If you want to replace or an exchange an item you will need to place a new order and return the item you no longer wish to keep for a refund. 

HOW LONG WILL THE REFUND TAKE TO BE PROCESSED?
Once your return parcel is received, we will process it within five working days, at which point you will receive an automated email confirming the refund. The refund payment will depend on your bank, but typically a further 3-5 working days.

CAN I RETURN SALE ITEMS?
Absolutely. The returns policy for products purchased on the Website for sale, clearance and promotional products is the same as for full price products.