Delivery & Returns

IRISH Delivery Cost Delivery Time
Standard 5.95€ 3-5 business days
Express delivery 9.95€ 2 business days Monday-Thursday for orders placed before 1pm
Express- next day delivery 25.00€ Next business day Monday-Thursday for orders placed before 1pm

Countries outside the EU may charge import duty, which will be your own responsibility to pay.

Questions? See our Help Pages

Returns & Exchanges

Full price items purchased after 1st November may be returned for an exchange or refund until 13th January 2019. Items must be unworn with tickets attached along with proof of purchase. All refunds will be returned to original payment method. Sale items are exchange only until 13th January 2019.

If you are not entirely satisfied with your purchase simply return the item in the condition supplied with your order summary or receipt, within 30 days of receipt. If you wish to purchase a replacement item please include details with your return. There is no delivery charge for replacement items.

Full instructions on how to return will be included with your package.
There are two ways to make a return:

1. In store  simply visit one of stores for a quick and easy refund. Please note, only items bought in our House of Fraser concession can be returned there.

2. By mail

The returns address is:

Long Tall Sally
wnDirect C.O. An Post
Portlaoise Mail Centre
Co Laois

Refund Process
We endeavour to process your returns as quickly as possible but please allow up to 14 days. You will be emailed when the refund has been completed.

Sale Returns Policy
We operate a policy of exchange only within 7 Days on sale items purchased in store. Sale items purchased Staged may be returned in the condition supplied, with the tags attached and your order summary or receipt, within 14 days of parcel delivery.

Swimwear Returns Policy
All swimwear must have the hypo-allergenic liner intact and all tags attached in order for your return to be processed.

Questions? See our Returns FAQ