Delivery & Returns

FR Delivery Cost Delivery Time
Standard 5.95€ 3-10 business days
Express delivery 9.95€ 2 business days Monday-Thursday for orders placed before 1pm
Express- next day delivery 25.00€ Next business day Monday-Thursday for orders placed before 1pm

Countries outside the EU may charge import duty, which will be your own responsibility to pay.

Click & collect

You can now have your order delivered to one of our UK stores for FREE, ready for collection in 3-5 days. At the checkout you have option to select a store to collect from. We will email you to let you know when you order will be ready to collect. See maps and opening times for our stores.

When collecting your order, please ensure you have your order confirmation email or other proof of ID. We are happy for someone else to collect your order but they must have the confirmation email.

If you have not collected your order within 10 days, the order will be cancelled and your item will be refunded.

Questions? See our Help Pages

Returns & Exchanges

Full price items purchased after 1st November may be returned for an exchange or refund until 13th January 2019. Items must be unworn with tickets attached along with proof of purchase. All refunds will be returned to original payment method. Sale items are exchange only until 13th January 2019.

If you are not entirely satisfied with your purchase simply return the item in the condition supplied with your order summary or receipt, within 14 days of receipt. If you wish to purchase a replacement item please include details with your return. There is no delivery charge for replacement items.

Full instructions on how to return will be included with your package.
There are two ways to make a return:

1. By mail

The returns address is:

Long Tall Sally
Retour Des Colis
Via PFC Lille Carvin
62213 Carvin Cedex

2. With Collect+

Drop off your return at one of over 5,000 local stores in the UK. A free Collect+ label is included in your parcel, or visit to print a new one.

Questions? See our Returns FAQ