LET US HELP

 

OUR SERVICES

 

  • GIFT VOUCHERS You choose the amount. They choose the gift. Everyone’s happy.

  • GIFT BOXES Beautiful boxes presented with love.
  • HERE TO HELP 24/7 Phone, email… go on, get in touch.

 

DELIVERY

EU DELIVERY OPTIONS



EU Delivery Cost Delivery Time
Standard 5.95€ 3-10 business days

 

WE SHIP GLOBALLY.

For local delivery options please select your country at the top left of this page.

  • Australia
  • Canada
  • Eurozone
  • France
  • Germany
  • Ireland
  • Netherlands
  • New Zealand
  • Rest of Europe
  • Rest of World
  • USA

 

NB Countries outside the EU may charge import duty which you are responsible for paying. Please check your country's import value limits before ordering.

 

DELIVERY FAQ

CAN I HAVE MY ORDER DELIVERED TO MY WORKPLACE OR OTHER ADDRESS?
Yes, simply enter different billing and delivery addresses during the checkout process.

WHAT HAPPENS IF NO-ONE IS HERE TO RECEIVE MY DELIVERY?
Our delivery partner should leave a note to say that they attempted delivery with details of how you can reschedule delivery.

WILL MY ORDER SHIP IN A SINGLE PARCEL?
Most of the time yes, however we may source your items from different stock points e.g. stores and warehouses. You will not be charged extra for multiple deliveries.

WHICH COUNTRIES DO YOU DELIVER TO?
We ship everywhere!

 

RETURNS

Not entirely happy with your purchase? Just return it in the condition supplied with your order summary or receipt, within 14 days of receipt. If you’d like a replacement please include details with your return. There is no delivery charge for replacement items.

Please obtain proof of posting when returning any item/s back to us.

The returns address is:

 

Long Tall Sally
c/o MIQ Logistics
Unit B
Dolphin Way
Purfleet
Essex
RM19 1NZ

 

 

Refund Process

We endeavour to process your returns as quickly as possible but please allow up to 14 days. You will be emailed when the refund has been completed.

 

 

Sale Returns Policy

Sale items purchased online may be returned in the condition supplied, with the tags attached and your order summary or receipt, within 14 days of parcel delivery.

 

 

Swimwear Returns Policy

All swimwear must have the hygiene liner intact and all tags attached in order for your return to be processed.

 

 

RETURNS FAQ

HOW DO I RETURN AN ITEM?
You can return by post. See above for full details.

WHAT IS THE TIME LIMIT FOR RETURNS?
14 days from the date you receive your order. 

CAN I RETURN A FAULTY ITEM?
Yes, absolutely. Please contact Customer Services and one of our agents will be happy to help.

I HAVE LOST MY PACKING SLIP, CAN I STILL RETURN AN ITEM?
Follow the normal returns process but include a note giving your details (name, address, telephone number & email address), the original order number (on previous emails to you) and whether you want a refund or a replacement. If you have none of your order details to hand, please call our Customer Services team for assistance. 

CAN I RETURN AN ITEM RECEIVED AS A GIFT?
Yes, a gift item can be returned for exchange or a credit note. For a full refund the original purchaser will need to make the return. Please follow our standard returns process.

ARE RETURNS FREE OF CHARGE?
All returns should be sent back to the UK at your own expense. Our Customer Service team are happy to advise. 

HOW LONG WILL THE REFUND TAKE TO BE PROCESSED?
Once your return parcel is received, we will process it within five working days, at which point you will receive an automated email confirming the refund. The refund payment will depend on your bank, but typically a further 3-5 working days.

CAN I RETURN SALE ITEMS?
Absolutely. The returns policy for products purchased on the Website for sale, clearance and promotional products is the same as for full price products.

 

GIFT VOUCHERS, GIFT ORDERS & WISHLISTS

GIFT VOUCHER FAQs

DO YOU SELL GIFT VOUCHERS?
Yes, we sell two kinds of Gift Voucher; a physical card sent by mail, or an e-voucher sent by email. Both kinds can be redeemed in store, online or by telephone. You can choose any amount from £10 to £1,000 and add your personal message. Purchase Gift Vouchers here.

HOW DO I USE MY GIFT VOUCHER ONLINE?
Enter your gift voucher code on the Review and Pay section of the checkout. If the order total exceeds the value of your Gift Voucher you will need to make a card or PayPal payment for the balance. Purchases can only be made in the currency the voucher was purchased in.

CAN I USE MY GIFT VOUCHER IN STORE OR ON TELEPHONE ORDERS?
Absolutely. Please give the Gift Voucher number to the assistant when paying for your goods. If the purchase total exceeds the value of your Gift Voucher you will need to make a payment for the balance. Purchases can only be made in the currency the voucher was purchased in.

DO YOU OFFER GIFT PACKAGING?
Yes. We have chic new boxes in three different sizes to make your gift extra special. Simply place your order in the normal way, either online or by telephone, and on the Shopping Bag page, please select Gift Box option. A small charge applies.

 

WISHLIST FAQs

HOW DO I CREATE A WISHLIST?
Once you are logged into your account on longtallsally.com you can save your favourites by either clicking the heart icon or the ‘Add to Wishlist’ button. On our Wishlist page you can also send to a friend with a personalised message.

 

ORDERING, PAYMENTS & DISCOUNTS

ORDER FAQs

Ordered multiple sizes or not entirely happy with your purchase? No problems! Just return it in the condition supplied with your order summary or receipt, within 14 days of receipt. If you’d like a replacement please include details with your return. There is no delivery charge for replacement items.

Full instructions on how to return are included with your package.

 

CAN I SHOP BY SIZE?
Yes, you can shop by multiple filters including Size, Product Type, Brand etc. Simply use the Refine options on the left side of the page.

WHAT DOES ‘LOW STOCK’ MEAN?
Low stock means that we are down to the last couple of pieces in a specific size, meaning that it will probably be sold out within a day or two.

CAN I ORDER BY TELEPHONE OR POST?
Absolutely. Our Contact Centre is open 24 hours a day, 365 days a year, and the team would love to hear from you. The number is +44 207 1111 595.  

CAN I AMEND/CANCEL MY ORDER?
If you’re quick, yes! You have a window of 30 minutes from placing your order to amend or cancel. When you receive your Order Acknowledgement email please check all details are completely correct. After 30 minutes our system leaps into action reserving stock and pre-advising our logistics partners, so amends after this time are not possible.

WHEN WILL I RECEIVE MY ORDER?
See the Delivery page for details.

HOW CAN I RETURN AN ITEM?
See the Returns page for details.

 

 

PAYMENT FAQs

WHICH METHODS OF PAYMENT DO YOU ACCEPT?
Cards: Visa, Mastercard and American Express
Online payments: Paypal

WHEN WILL I BE CHARGED?
Your payment card or PayPal account will be charged at the point of despatch.

DO I HAVE TO PAY CUSTOMS DUTY FOR ORDERS OUTSIDE OF THE EU?
Countries outside the EU may charge import duty which you are responsible for paying. Please check your country’s import value limits before ordering.

DO YOU REFUND THE VAT ON ORDERS OUTSIDE THE EU?
No. Our British Pound prices are set for all countries. They include applicable VAT for countries which charge it, and are exclusive of VAT for other countries.

 

PROMOTIONS & DISCOUNTS FAQs

HOW DO I USE MY PROMOTIONAL CODE?
In the Summary section of your Shopping Bag, enter your code in the Promotional Code box just above the subtotal. You can find your code on the back page of your catalogue or in our promotional emails.

WHY DO I RECEIVE DIFFERENT PROMOTIONS TO MY TALL FRIENDS?
We mix things up a little, offering different promotions and communications to our customers to make our products and promotions as relevant as possible.

CAN I COMBINE PROMOTION CODES?
Sorry, but no, you can only use one discount code at a time. They can’t be used in conjunction with any other offer.

STUDENT DISCOUNT
Unlock 10% student discount on full price items only at Long Tall Sally with Student Beans.

 

CONTACT US

 

Contact us

 

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BY EMAIL

Drop us a line at queries@longtallsally.com

 

 

BY TELEPHONE

24 hours a day, 7 days a week on +44 207 1111 595

 

 

BY MAIL

Long Tall Sally
The Lansdowne Building,
2 Lansdowne Road,
Croydon CR9 2ER
UK

 

 

BY LIVE CHAT

Ask us a question. We’d love to help. The Live Chat option will show when Contact Centre advisors are available.

 

OUR RESPONSIBLE SOURCING POLICY

We know that you care about how the clothes you buy from Long Tall Sally are made. Our commitment is reflected in sourcing our products from a small number of suppliers around the world with whom we have built close working relationships. As a result we have been able to consistently offer our customers quality products that fit tall women. We currently work with manufacturers in the UK, Turkey, India, Sri Lanka, Romania, Macedonia, Bulgaria, China and Vietnam.

All of our suppliers explicitly sign up to the Long Tall Sally Responsible Code of Conduct, taking responsibility for ensuring safe, fair, legal and humane working conditions.

The Long Tall Sally Code of Conduct our suppliers sign up to is:

  • Employment is freely chosen
  • We support the introduction of the Modern Slavery Act and the UK Government’s commitment to eradicate the abuse and exploitation of workers both in this country and overseas
  • Freedom of association and the right to collective bargaining are respected.
  • Working conditions are safe and hygienic.
  • Child labour shall not be used.
  • Wages are paid within legal requirements.
  • Working hours not excessive.
  • No discrimination is practiced.
  • Regular employment is provided.
  • No harsh or inhumane treatment is allowed.
  • Activities comply with applicable environment regulations.
  • Management systems to monitor these principles are put in place.

 


Feather and down products
We require that our suppliers are committed to ensuring a high standard of animal welfare at all stages throughout the supply chain. We have therefore been assured by our suppliers that the feathers and down used in all Long Tall Sally clothes are sourced as a by-product of the food chain.

Angora products
In light of information released about the unacceptable treatment of Angora rabbits, we have decided to stop the production of all Angora products. We have been reassured by our suppliers that Angora in our current products is humanely sourced using the combing and shearing methods.

Modern Slavery Statement for Long Tall Sally

Long Tall Sally is a global retailer including the UK.

Long Tall Sally recognises the responsibility it has, along with its suppliers, to operate in an ethical manner. As part of this responsibility, we acknowledge the requirements of the Modern Slavery Act 2015. Therefore, Long Tall Sally is working to ensure that there is sufficient transparency both within the organisation itself, and within its supplier base.

In relation to its suppliers, Long Tall Sally has updated the Service Level Agreements ("SLA") that it has with its major suppliers in order to include a reference requiring compliance with the Modern Slavery Act 2015. The update to the SLA also includes a request that our suppliers comply with the Long Tall Sally Code of Conduct and that they complete and sign up to our compliance in relation to this area. Our supplier appraisal process has been updated to take into account what commitment and actions our suppliers are taking to comply with the Modern Slavery Act 2015.

Long Tall Sally wants its customers to be confident that both Long Tall Sally and its business partners treat their employees fairly, with respect for their human rights.

Long Tall Sally will not work with any organisations that either has or is found to be knowingly involved with either human trafficking or modern slavery.

To view the signed document please click here