Delivery & Returns

Click & Collect

ou can now have your order delivered to one of our UK stores for FREE, ready for collection in 3-5 days. At the checkout you have option to select a store to collect from. We will email you to let you know when you order will be ready to collect.

When collecting your order, please ensure you have your order confirmation email or other proof of ID. We are happy for someone else to collect your order but they must have the confirmation email.

If you have not collected your order within 10 days, the order will be cancelled and your item will be refunded.

Returns & Exchanges

Full price items purchased after 1st November may be returned for an exchange or refund until 13th January 2019. Items must be unworn with tickets attached along with proof of purchase. All refunds will be returned to original payment method. Sale items are exchange only until 13th January 2019.

f you are not entirely satisfied with your purchase simply return the item in the condition supplied with your order summary or receipt, within 30 days of receipt. If you wish to purchase a replacement item please include details with your return. There is no delivery charge for replacement items.

Full instructions on how to return will be included with your package.

There are three ways to make a return:

1. In store simply visit one of stores for a quick and easy refund. Please note, only items bought in our House of Fraser concession can be returned there.

2. By mail The returns address is:

Questions? See our Delivery & Returns FAQ