Delivery & Returns

EU Delivery Cost Delivery Time
Eurozone €5.95  3-10 busines days
France €5.95 Visit our French site
Germany €5.95 Visit our German site
Ireland €5.95 Visit our Irish site
Netherlands €5.95 Visit our Dutch site
Countries outside the EU may charge import duty, which will be your own responsibility to pay.

 

Click & Collect

ou can now have your order delivered to one of our UK stores for FREE, ready for collection in 3-5 days. At the checkout you have option to select a store to collect from. We will email you to let you know when you order will be ready to collect.

When collecting your order, please ensure you have your order confirmation email or other proof of ID. We are happy for someone else to collect your order but they must have the confirmation email.

If you have not collected your order within 10 days, the order will be cancelled and your item will be refunded.


Questions? See our Help Pages

 

Returns & Exchanges

f you are not entirely satisfied with your purchase simply return the item in the condition supplied with your order summary or receipt, within 30 days of receipt. If you wish to purchase a replacement item please include details with your return. There is no delivery charge for replacement items.

Full instructions on how to return will be included with your package.

There are three ways to make a return:

1. In store simply visit one of stores for a quick and easy refund. Please note, only items bought in our House of Fraser concession can be returned there.

2. By mail The returns address is:


Long Tall Sally
c/o MIQ Logistics
Unit B
Dolphin Way
Purfleet
Essex
RM19 1NZ

 

Refund Process

We endeavour to process your returns as quickly as possible but please allow up to 14 days. You will be emailed when the refund has been completed.

 

Sale Returns Policy

Sale items purchased online may be returned in the condition supplied, with the tags attached and your order summary or receipt, within 30 days of parcel delivery

 

Swimwear Returns Policy

All swimwear must have the hygiene liner intact and all tags attached in order for your return to be processed.

 

Questions? See our Delivery & Returns FAQ