LET US HELP

 

OUR SERVICES

 

  • CLICK & COLLECT Order online, collect in store. For free. (You know the drill.)

  • GIFT VOUCHERS You choose the amount. They choose the gift. Everyone’s happy.


  • FREE PERSONAL SHOPPING No pressure, just looks you’ll love. Promise.

  • GIFT BOXES Beautiful boxes presented with love.

  • HERE TO HELP  Phone, email… go on, get in touch. We are available Monday to Friday from 9am to 6 pm.

    • FREE RETURNS Not 100%? Ordered multiple sizes? No problems, returns on us.
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DELIVERY

DE DELIVERY OPTIONS

 

DE Delivery Cost Delivery Time
Standard 5,95€ 5-7 business days
Click & Collect (DE Stores) FREE 3-5 business days
Express delivery 7.95€ 2 business days Monday-Thursday for orders placed before 1pm
Express- next day delivery 19.95€ Next business day Monday-Thursday for orders placed before 1pm
 

CLICK & COLLECT

Order online, collect in store. Just select your nearest store and we’ll deliver for FREE, ready for collection in 3-5 days. See maps and opening times for our stores.

 

We’ll email you when your item arrives. Please bring either your order confirmation or proof of ID. Someone else can collect on your behalf but they must have the confirmation email. If you have not collected your order within 10 days, the order will be cancelled and refunded.

 

WE SHIP GLOBALLY.

For local delivery options please select your country at the top left of this page.

  • Australia
  • Canada
  • Eurozone
  • France
  • Germany
  • Ireland
  • Netherlands
  • New Zealand
  • Rest of Europe
  • Rest of World
  • USA

NB Countries outside the EU may charge import duty which you are responsible for paying. Please check your country's import value limits before ordering.

 

DELIVERY FAQ

CAN I HAVE MY ORDER DELIVERED TO MY WORKPLACE OR OTHER ADDRESS?
Yes, simply enter different billing and delivery addresses during the checkout process.

CAN I HAVE MY ORDER DELIVERED TO ONE OF YOUR STORES?
Yes, you can have your order delivered to any of our stores for free, just select the Click & Collect option during the checkout process.

WHAT HAPPENS IF NO-ONE IS HERE TO RECEIVE MY DELIVERY?
Our delivery partner should leave a note to say that they attempted delivery with details of how you can reschedule delivery.

WILL MY ORDER SHIP IN A SINGLE PARCEL?
Most of the time yes, however we may source your items from different stock points e.g. stores and warehouses. You will not be charged extra for multiple deliveries.

WHICH COUNTRIES DO YOU DELIVER TO?
We ship everywhere!

RETURNS

Good news. All DE returns are free of charge.

Not entirely happy with your purchase? Just return it in the condition supplied with your order summary or receipt, within 14 days of receipt. If you’d like a replacement please include details with your return. There is no delivery charge for replacement items.

There are two quick and easy ways to make a return:

 

  1. In store

    Simply visit any of our stores for a quick and easy refund.

  2.  

  3. DHL - Return Label

    You can find a DHL- return slip to print on the DHL internet page under the following Link.

 

 

Refund Process

We endeavour to process your returns as quickly as possible but please allow up to 14 days. You will be emailed when the refund has been completed.

 

 

Sale Returns Policy

We operate a policy of exchange only within 7 days on sale items purchased in store. Sale items purchased online may be returned in the condition supplied, with the tags attached and your order summary or receipt, within 14 days of parcel delivery.

Over Christmas we extend our returns policy as we know many items are being given as gifts and customers may start their shopping early and want more time to exchange or refund if gifts are unsuitable. For 2016, The extended refund period starts on the 1st November 2016 and runs through to the 8 January 2017 inclusive. Our other refund terms and conditions still apply.

 

 

Swimwear Returns Policy

All swimwear must have the hygiene liner intact and all tags attached in order for your return to be processed.

 

 

RETURNS FAQ

HOW DO I RETURN AN ITEM?
You can return to one of our stores or by post.

WHAT IS THE TIME LIMIT FOR RETURNS?
You have 14 days to return your items

CAN I RETURN A FAULTY ITEM?
Yes, absolutely. Please contact Customer Services and one of our agents will be happy to help.

I HAVE LOST MY PACKING SLIP, CAN I STILL RETURN AN ITEM?
Follow the normal returns process but include a note giving your details (name, address, telephone number & email address), the original order number (on previous emails to you) and whether you want a refund or a replacement. If you have none of your order details to hand, please call our Customer Services team for assistance.

CAN I RETURN AN ITEM RECEIVED AS A GIFT?
Yes, a gift item can be returned for exchange or a credit note. For a full refund the original purchaser will need to make the return. Please follow our standard returns process.

ARE RETURNS FREE OF CHARGE?
All DE returns are free of charge via DHL. For all other countries, returns should be sent back to the UK at your own expense. Our Customer Services team are happy to advise.

HOW LONG WILL THE REFUND TAKE TO BE PROCESSED?
Once your return parcel is received, we will process it within five working days, at which point you will receive an automated email confirming the refund. The refund payment will depend on your bank, but typically a further 3-5 working days.

HOW DO I RETURN FROM OUTSIDE GERMANY?
Return parcels should be sent to our UK distribution centre at your own expense. You’ll find the address on order slip.

CAN I RETURN SALE ITEMS?
We operate a policy of exchange only within 7 Days on sale items purchased in store. Sale items purchased online may be returned in the condition supplied, with the tags attached and your order summary or receipt, within 14 days of parcel delivery.

 

GIFT VOUCHERS, GIFT ORDERS & WISHLISTS

GIFT VOUCHER FAQs

 

DO YOU SELL GIFT VOUCHERS?
Yes, we sell two kinds of Gift Voucher; a physical card sent by mail, or an e-voucher sent by email. Both kinds can be redeemed in store, online or by telephone. You can choose any amount from 10€ to 1,000€ and add your personal message. Purchase our Gift Vouchers here.

HOW DO I USE MY GIFT VOUCHER ONLINE?
Enter your gift voucher code on the Review and Pay section of the checkout. If the order total exceeds the value of your Gift Voucher you will need to make a card or PayPal payment for the balance. Purchases can only be made in the currency the voucher was purchased in.

CAN I USE MY GIFT VOUCHER IN STORE OR ON TELEPHONE ORDERS?
Absolutely. Please give the Gift Voucher number to the assistant when paying for your goods. If the purchase total exceeds the value of your Gift Voucher you will need to make a payment for the balance. Purchases can only be made in the currency the voucher was purchased in.

DO YOU OFFER GIFT PACKAGING?
Yes. We have chic new boxes in three different sizes to make your gift extra special. Simply place your order in the normal way, either online or by telephone, and on the Shopping Bag page, please select Gift Box option. A small charge applies.

 

WISHLIST FAQs

 

HOW DO I CREATE A WISHLIST?
Once you are logged into your account on longtallsally.com you can save your favourites by either clicking the heart icon or the ‘Add to Wishlist’ button. On our Wishlist page you can also send to a friend with a personalised message.

 

ORDERING, PAYMENTS & DISCOUNTS

ORDER FAQs

Ordered multiple sizes or not entirely happy with your purchase? No problems! Just return it in the condition supplied with your order summary or receipt, within 14 days of receipt. If you’d like a replacement, please include details with your return. There is no delivery charge for replacement items.

Full instructions on how to return are included with your package.

 

CAN I SHOP BY SIZE?
Yes, you can shop by multiple filters including Size, Product Type, Brand etc. Simply use the Refine options on the left side of the page.

WHAT DOES ‘LOW STOCK’ MEAN?
Low stock means that we are down to the last couple of pieces in a specific size, meaning that it will probably be sold out within a day or two.

CAN I ORDER BY TELEPHONE OR POST?
Absolutely. Our Contact Centre is open Monday to Friday from 9:00 - 18:00 and the team would love to hear from you. The number is 0800 664 5363

To order by post send details of your required products, delivery address and a cheque payable to Long Tall Sally to the address below. Please include a telephone number in case of any queries.

Long Tall Sally
c/o MIQ Logistics
Unit B
Dolphin Way
Purfleet
Essex
RM19 1NZ
UK

CAN I AMEND/CANCEL MY ORDER?
If you’re quick, yes! You have a window of 30 minutes from placing your order to amend or cancel. When you receive your Order Acknowledgement email please check all details are completely correct. After 30 minutes our system leaps into action reserving stock and pre-advising our logistics partners, so amends after this time are not possible.

WHEN WILL I RECEIVE MY ORDER?
See the Delivery page for details.

HOW CAN I RETURN AN ITEM?
See the Returns page for details.

WHEN WILL I RECEIVE MY ORDER?
Good news! Returns from Germany are free of charge or you can return to store. See our Returns page for full details.

 

 

PAYMENT FAQs

WHICH METHODS OF PAYMENT DO YOU ACCEPT?
By invoice
Cards: Visa, MasterCard and American Express
Online payments: PayPal

WHEN WILL I BE CHARGED?
Your payment card or PayPal account will be charged at the point of despatch.

PROMOTIONS & DISCOUNTS FAQs

HOW DO I USE MY PROMOTIONAL CODE?
In the Summary section of your Shopping Bag, enter your code in the Promotional Code box just above the subtotal. You can find your code on the back page of your catalogue or in our promotional emails.

DO I QUALIFY FOR FREE DELIVERY/FREE RETURNS?
Your payment card or PayPal account will be charged at the point of despatch.

WHY DO I RECEIVE DIFFERENT PROMOTIONS TO MY TALL FRIENDS?
We mix things up a little, offering different promotions and communications to our customers to make our products and promotions as relevant as possible.

CAN I USE MY PROMOTION CODE IN STORE?
Absolutely. Please print the email, or show it to our store associate on your smartphone, or take along your catalogue so we can honour the offer for you. You can also use your promotion code for telephone orders.

CAN I COMBINE PROMOTION CODES?
Sorry, but no, you can only use one discount code at a time. They can’t be used in conjunction with any other offer.

STUDENT DISCOUNT
Unlock 10% student discount on full price items only at Long Tall Sally with Student Beans.

 

CONTACT US

 

Contact us

 

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BY EMAIL

Drop us a line at kundenservice@longtallsally.com

 

 

BY PHONE

Our call centre is open Monday to Friday from 9:00 - 18:00 o'clock. Please call 0800 664 5363

 

 

BY MAIL

Long Tall Sally
The Lansdowne Building,
2 Lansdowne Road,
Croydon CR9 2ER
UK

 

 

BY LIVE CHAT

Ask us a question. We’d love to help. The Live Chat option will show when Contact Centre advisors are available.

 

OUR RESPONSIBLE SOURCING POLICY

We know that you care about how the clothes you buy from Long Tall Sally are made. Our commitment is reflected in sourcing our products from a small number of suppliers around the world with whom we have built close working relationships. As a result we have been able to consistently offer our customers quality products that fit tall women. We currently work with manufacturers in the UK, Turkey, India, Sri Lanka, Romania, Macedonia, Bulgaria, China and Vietnam.

All of our suppliers explicitly sign up to the Long Tall Sally Responsible Code of Conduct, taking responsibility for ensuring safe, fair, legal and humane working conditions.

The Long Tall Sally Code of Conduct our suppliers sign up to is:

  • Employment is freely chosen
  • We support the introduction of the Modern Slavery Act and the UK Government’s commitment to eradicate the abuse and exploitation of workers both in this country and overseas
  • Freedom of association and the right to collective bargaining are respected.
  • Working conditions are safe and hygienic.
  • Child labour shall not be used.
  • Wages are paid within legal requirements.
  • Working hours not excessive.
  • No discrimination is practiced.
  • Regular employment is provided.
  • No harsh or inhumane treatment is allowed.
  • Activities comply with applicable environment regulations.
  • Management systems to monitor these principles are put in place.

 


Feather and down products
We require that our suppliers are committed to ensuring a high standard of animal welfare at all stages throughout the supply chain. We have therefore been assured by our suppliers that the feathers and down used in all Long Tall Sally clothes are sourced as a by-product of the food chain.

Angora products
In light of information released about the unacceptable treatment of Angora rabbits, we have decided to stop the production of all Angora products. We have been reassured by our suppliers that Angora in our current products is humanely sourced using the combing and shearing methods.

Modern Slavery Statement for Long Tall Sally

Long Tall Sally is a global retailer including the UK.

Long Tall Sally recognises the responsibility it has, along with its suppliers, to operate in an ethical manner. As part of this responsibility, we acknowledge the requirements of the Modern Slavery Act 2015. Therefore, Long Tall Sally is working to ensure that there is sufficient transparency both within the organisation itself, and within its supplier base.

In relation to its suppliers, Long Tall Sally has updated the Service Level Agreements ("SLA") that it has with its major suppliers in order to include a reference requiring compliance with the Modern Slavery Act 2015. The update to the SLA also includes a request that our suppliers comply with the Long Tall Sally Code of Conduct and that they complete and sign up to our compliance in relation to this area. Our supplier appraisal process has been updated to take into account what commitment and actions our suppliers are taking to comply with the Modern Slavery Act 2015.

Long Tall Sally wants its customers to be confident that both Long Tall Sally and its business partners treat their employees fairly, with respect for their human rights.

Long Tall Sally will not work with any organisations that either has or is found to be knowingly involved with either human trafficking or modern slavery.

To view the signed document please click here