Delivery & Returns
 

DE Delivery Cost Delivery Time
Standard 5,95€ 5-7 business days
Click & Collect (DE Stores) FREE 3-5 business days
Express delivery 7.95€ 2 business days Monday-Thursday for orders placed before 1pm
Express- next day delivery 19.95€ Next business day Monday-Thursday for orders placed before 1pm



Click & Collect

You can now have your order delivered to one of our DE stores for FREE, ready for collection in 3-5 days. At the checkout you have option to select a store to collect from. We will email you to let you know when you order will be ready to collect. See maps and opening times for our stores.

When collecting your order, please ensure you have your order confirmation email or other proof of ID. We are happy for someone else to collect your order but they must have the confirmation email.

If you have not collected your order within 10 days, the order will be cancelled and your item will be refunded.

Questions? See our Delivery FAQ



Returns & Exchanges

All DE returns are free of charge, via DHL (details included in your parcel)

If you are not entirely satisfied with your purchase simply return the item in the condition supplied with your order summary or receipt, within 14 days of receipt. If you wish to purchase a replacement item please include details with your return. There is no delivery charge for replacement items.

Full instructions on how to return will be included with your package.
There are three ways to make a return:

1. In store
 Simply visit one of stores for a quick and easy refund.

2. By mail
A DHL return label can be found under this Link

The returns address is:

Long Tall Sally 
c/o MIQ Logistics 
Unit B
Dolphin Way
Purfleet
Essex
RM19 1NZ
UK



Refund Process
We endeavour to process your returns as quickly as possible but please allow up to 14 days. You will be emailed when the refund has been completed.

Sale Returns Policy
We operate a policy of exchange only within 7 Days on sale items purchased in store. Sale items purchased Staged may be returned in the condition supplied, with the tags attached and your order summary or receipt, within 14 days of parcel delivery.

Swimwear Returns Policy
All swimwear must have the hypo-allergenic liner intact and all tags attached in order for your return to be processed.

Questions? See our Returns FAQ