Delivery & Returns
 
Christmas Delivery Last Order Date    
Standard - 13 December 2019    
Express delivery - 19 December 2019    
Express next day - 19 December 2019    
 
DE Delivery Cost Delivery Time
Standard 5,95€ 5-7 business days
Express delivery 7.95€ 2 business days Monday-Thursday for orders placed before 1pm
Express- next day delivery 19.95€ Next business day Monday-Thursday for orders placed before 1pm

Questions? See our Delivery FAQ

Returns & Exchanges

EXTENDED RETURNS

Full price items purchased after 1st November may be returned for a refund until 12th January 2020. Items must be unworn with tickets attached along with proof of purchase. All refunds will be returned to original payment method.

 

Returning items just got easier. We’ve introduced a new returns portal.

Not entirely happy with your purchase? Just return it in the condition supplied with your order summary for a refund within 14 days of receipt.

To begin the refund process, please click here to go to our returns portal, or type https://longtallsally.returns.international/pro into your browser and then follow these easy steps:

To make a return:

  • - Please enter your order number (you can find your order number on the delivery note or in the ‘Order History Section when logged into your account) Click Proceed.
  • - On the next page you will see all the items ordered, please check the box of every item you are returning and choose your return reason in the drop down menu. Please note that failure to list every item you are returning, will delay your refund. Click Proceed.
  • - Please choose your return method.
  • - You can then download a returns label to stick on to your return parcel. If you entered your email address on payment page, you will also receive a label in your inbox.
  • - Please remember to include your returns slip with the parcel.

Refund Process
We endeavour to process your returns as quickly as possible but please allow up to 14 days. You will be emailed when the refund has been completed.

Sale Returns Policy
We operate a policy of exchange only within 7 Days on sale items purchased in store. Sale items purchased Staged may be returned in the condition supplied, with the tags attached and your order summary or receipt, within 14 days of parcel delivery.

Swimwear Returns Policy
All swimwear must have the hypo-allergenic liner intact and all tags attached in order for your return to be processed.

Questions? See our Returns FAQ