DELIVERY OPTIONS

Christmas Delivery Last Order Date    
Standard - 08 December 2019    
 
Delivery Cost Delivery Time
Australia    
Footwears only orders $14.95 4-8 business days
Orders including clothing $9.95 4-8 business days
Free Shipping over $100    

 

Returning items just got easier. We’ve introduced a new returns portal for hassle-free returns at a low, set price.

 

Not entirely happy with your purchase? Just return it in the condition supplied with your order summary for a refund, within 30 days of receipt.

 

To begin the refund process, please click here to go to our returns portal, or type https://longtallsally.returns.international/pro into your browser and then follow these easy steps:

  • - Please enter your order number (you can find your order number on the delivery note or in the ‘Order History Section when logged into your account) Click Proceed.
  • - On the next page you will see all the items ordered, please check the box of every item you are returning and choose your return reason in the drop down menu. Please note that failure to list every item you are returning, will delay your refund. Click Proceed.
  • - On the next page you will be offered a choice of returns options at a set returns cost.
  • - Please choose your return method and make payment by card or PayPal.
  • - Please remember to include your returns slip with the parcel.

 

EXTENDED RETURNS

Full price items purchased after 1st November may be returned for a refund until 12th January 2020. Items must be unworn with tickets attached along with proof of purchase. All refunds will be returned to original payment method.

 

Refund Process

We endeavour to process your returns as quickly as possible but please allow up to 14 days. You will be emailed when the refund has been completed.

 

Sale Returns Policy

Sale items purchased online may be returned in the condition supplied, with the tags attached and your order summary or receipt, within 30 days of parcel delivery

 

Hosiery Returns Policy

For hygiene purposes and due to the nature of hosiery items, we cannot accept returns once the items have been opened and taken out of their packaging. Hosiery items must be returned in the condition received in an unworn/unused condition. Ladders, snags and rub marks are not defects once the item has been tried on or worn.

 

Swimwear Returns Policy

All swimwear must have the hygiene liner intact and all tags attached in order for your return to be processed.

 

RETURNS FAQ

HOW DO I RETURN AN ITEM?
You can do so using our online returns portal. See above for full details.

WHAT IS THE TIME LIMIT FOR RETURNS?
30 days from the date you receive your order.

CAN I RETURN A FAULTY ITEM? 
Yes, absolutely. Please contact Customer Servicesand one of our agents will be happy to help. 

I HAVE LOST MY PACKING SLIP, CAN I STILL RETURN AN ITEM? 
Please use our online returns portal and follow the easy steps detailed above. If you have none of your order details to hand, please call our Customer Services team for assistance. 

CAN I RETURN AN ITEM RECEIVED AS A GIFT? 
To return a gift, please call our Customer Services team for assistance. 

ARE RETURNS FREE OF CHARGE? 
Please use our online returns portal, all return pricing will be clearly displayed. Our Customer Service team are happy to advise.

CAN I REPLACE OR AND EXCHANGE AN ITEM?
If you want to replace or exchange an item you will need t o place a new order and return the item you no longer wish to keep for a refund.

HOW LONG WILL THE REFUND TAKE TO BE PROCESSED?
Once your return parcel is received, we will process it within five working days, at which point you will receive an automated email confirming the refund. The refund payment will depend on your bank, but typically a further 3-5 working days.

CAN I RETURN SALE ITEMS?
Absolutely. The returns policy for products purchased on the Website for sale, clearance and promotional products is the same as for full price products.