DELIVERY OPTIONS

Delivery Cost Delivery Time
Australia    
Footwears only orders $14.95 4-8 business days
Orders including clothing $9.95 4-8 business days
Free Shipping over $100    
New Zealand Cost Delivery Time  
Footwears only orders $19.95 4-8 business days
Orders including clothing $15 5-6 business days

 

Full price items purchased after 1st November may be returned for an exchange or refund until 13th January 2019. Items must be unworn with tickets attached along with proof of purchase. All refunds will be returned to original payment method. Sale items are exchange only until 13th January 2019.


Not entirely happy with your purchase? Just return it in the condition supplied with your order summary or receipt, within 14 days of receipt. If you’d like a replacement please include details with your return. There is no delivery charge for replacement items.

The returns address is:

Long Tall Sally - OCS
c/o CT Freight
2-4 Bradford Street
Alexandria
NSW 2015
Australia

Further to sending your item through Australian Post, we now offer you a fixed cost alternative through ParcelPoint. 
Go to parcelpoint.com.au/longtallsally and choose from:

ParcelPoint - a trackable returns service at hundreds of local stores, open 7 days and late for your convenience. Returns are from $7.95 up to 10kg, including proof of sending.

 

Refund Process

We endeavour to process your returns as quickly as possible but please allow up to 14 days. You will be emailed when the refund has been completed.

 

Sale Returns Policy

We operate a policy of exchange only within 7 days on sale items purchased in store. Sale items purchased online may be returned in the condition supplied, with the tags attached and your order summary or receipt, within 14 days of parcel delivery.

 

Swimwear Returns Policy

All swimwear must have the hygiene liner intact and all tags attached in order for your return to be processed.

 

RETURNS FAQ

HOW DO I RETURN AN ITEM?
You can return by post or Parcelpoint. See above for full details.

WHAT IS THE TIME LIMIT FOR RETURNS?
14 days from the date you receive your order.

CAN I RETURN A FAULTY ITEM?
Yes, absolutely. Please contact Customer Servicesand one of our agents will be happy to help. 

I HAVE LOST MY PACKING SLIP, CAN I STILL RETURN AN ITEM?
Follow the normal returns process but include a note giving your details (name, address, telephone number & email address), the original order number (on previous emails to you) and whether you want a refund or a replacement. If you have none of your order details to hand, please call our Customer Services team for assistance. 

CAN I RETURN AN ITEM RECEIVED AS A GIFT?
Yes, a gift item can be returned for exchange or a credit note. For a full refund the original purchaser will need to make the return. Please follow our standard returns process.

ARE RETURNS FREE OF CHARGE?
All returns should be sent back at your own expense. Our Customer Service team are happy to advise.

HOW LONG WILL THE REFUND TAKE TO BE PROCESSED?
Once your return parcel is received, we will process it within five working days, at which point you will receive an automated email confirming the refund. The refund payment will depend on your bank, but typically a further 3-5 working days.

CAN I RETURN SALE ITEMS?
Absolutely. The returns policy for products purchased on the Website for sale, clearance and promotional products is the same as for full price products.