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Delivery & Returns



Delivery

UK Delivery
Standard
Express (Signature Required)
Click & Collect (UK Stores)

International Delivery
Channel Islands
Eurozone
Rest of Europe
USA
Canada
Australia
Rest Of World
Cost
£3.95
£7.95
FREE

Cost
£8.95

£10.00



£15.00
Delivery Time
3-5 business days
Orders placed before 1pm - next working day - exclusions apply
3-5 business days

Delivery Time
5-6 business days
Visit our German or Eurozone websites
up to 10 business days
Visit our US website
Visit our Canadian website
Visit our Australian website
up to 10 business days

Countries outside the EU may charge import duty, which will be your own responsibility to pay.


Click and Collect

You can now have your order delivered to one of our UK stores for FREE, ready for collection in 3-5 days. At the checkout you have option to select a store to collect from. We will email you to let you know when you order will be ready to collect. See maps and opening times for our stores.

When collecting your order, please ensure you have your order confirmation email or other proof of ID. We are happy for someone else to collect your order but they must have the confirmation email.

If you have not collected your order within 10 days, the order will be cancelled and your item will be refunded.

Questions? See our Delivery FAQ



Returns & Exchanges

All UK returns are free of charge, via Royal Mail or Collect+ (details included in your parcel)

If you are not entirely satisfied with your purchase simply return the item in the condition supplied with your order summary or receipt, within 14 working days of receipt. If you wish to purchase a replacement item please include details with your return. There is no delivery charge for replacement items.

Full instructions on how to return will be included with your package.
There are three ways to make a return:

1. In store – simply visit one of stores for a quick and easy refund. Please note mail order returns cannot be processed in our House of Fraser concession.

2. By mail
A UK freepost returns label is included in your parcel.

The returns address is:

Long Tall Sally
1 Peterwood Park
Peterwood Way
Croydon
CR0 4UQ
UK

Christmas returns policy -UK & ROW
Over Christmas we extend our returns policy as we know many items are being given as gifts and customers may start their shopping early and want more time to exchange or refund if gifts are unsuitable.

For 2014, The extended refund period starts on the 1 November 2014 and runs through to the 7 January 2015. Our other refund terms and conditions still apply.


3. With Collect+
Drop off your return at one of over 5,000 local stores in the UK. A free Collect+ label is included in your parcel, or visit www.collectplus.co.uk to print a new one.



Refund Process
We endeavour to process your returns as quickly as possible but please allow up to 14 days. You will be emailed when the refund has been completed.

Sale Returns Policy
We operate a policy of exchange only within 7 Days on sale items purchased in store. Sale items purchased online may be returned in the condition supplied, with the tags attached and your order summary or receipt, within 30 working days of parcel delivery.

Swimwear Returns Policy
All swimwear must have the hypo-allergenic liner intact and all tags attached in order for your return to be processed.

Questions? See our Returns FAQ



UK Express Delivery Exclusions

We are unable to offer next day express delivery to the following areas of the UK:
  • Aberdeen
  • BFPO
  • Channel Islands
  • Inverness
  • Isle of Man
  • Kilmarnock
  • Northern Ireland
  • Oban
  • Orkney
  • Perth
  • Scilly Isles
  • Shetland